Service Desk Tech I

The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and problem research and follow-up.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Position typically requires an Associate’s Degree and one (1) to two (2) years of related experience, or equivalent combination of related education and experience Experience PREFERRED: N/A Education/training PREFERRED: N/A Independent action(s) required: Works under close supervision normally receiving detailed instructions. Supervisory responsibilities (if applicable): N/A Additional position requirements: Work hours and work day requirements may vary based on job assignment. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical Lifting less than 20 lbs. Activities: Prolonged sitting Repetitive motion: Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking: Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change

Workday Day (United States of America)

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.