Service Desk Technician - job 1 of 2

Who We Are:

Logical Position is one of the fastest growing digital marketing agencies in the U.S. with hundreds of employees nationwide. We're constantly taking home awards including Inc.'s Best Place to Work (#3), the BBB's Torch Award for Ethics, and multiple performance-based awards from Google and Microsoft.

Why You Will Love LP:

• Paid Time Off: You will accrue 14 days in your first year and increases over time with tenure
• Volunteer Time Off: You will accrue 40 hours in your first year
• Health, Vision, and Dental Insurance: Eligible on the 1st of the month following 60 days of employment, and LP will cover at minimum 75% for the employee premium
• 401(k) Match: Eligible following 90 days of employment, and LP will match 100% of the first 4% of income contributed
• Paid Holidays: You will receive a minimum of 11 paid holidays every year
• Paid Parental Leave: Eligible for up to 12 weeks
• Paid Bereavement: Eligible for up to 5 days
• Employee Assistance Program: Access to free and confidential coaching, counseling, work-life balance, and self-help resources
• Work/Life Balance: We encourage a healthy work/life balance for all employees
• A dynamic company with fantastic team culture atop a rapidly growing industry!

Pay: $20.00-$22.00/hr, DOE

Schedule: 7:00am-4:00pm or 8:00am-5:00pm, depending on employee preference.

Tasks:

• Provide efficient technical assistance and support for issues related to computer and telephone systems, software, and hardware for local and remote staff to ensure business technology is operating effectively
• Collaborate with coworkers and third-party vendors to help trouble shoot and remedy issues related to business technology while providing quality customer service
• Complete tasks as assigned through a ticket tracking system; identify trends in ticket comments to report to the IT Manager for further analysis
• Create, terminate and manage user account systems; help staff with using these systems to help maintain business operations and workflow
• Support other departments by pulling calls for staff as needed using the in-house phone application
• Assist the IT Manager in ensuring Logical Position’s technology is protected and kept in good working condition by tracking the use of technical equipment

Required Skills & Certifications:

• Proficient with basic technical trouble shooting
• Excellent written and verbal communication skills
• High degree of accuracy and attention to detail
• Systematic problem-solving approach
• Excellent customer service and strong work ethic
• Strong analytical problem-solving skills with demonstrated ability to explain technical issues to both technical and non-technical audiences
• Self-motivated to complete tasks alone or with a team in a timely manner
• Ability to maintain confidentiality when handling sensitive information
• Ability to lift up to 50 pounds

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an employee in this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of said employee. An employee may be asked to perform other duties as required.