Job details

Service Desk Technician

Job Description

The Service Desk Technician is responsible for the smooth operation of all desktop computers and related equipment in the day-to-day operation of Belkin’s business data communications systems. The Service Desk Technician works with internal customers on a face-to-face basis, ensuring their business data communication requirements are efficiently supported and satisfied.

Specific Responsibilities:

Provide level 1 support for a large population of Windows and Macintosh computers in a network and desktop troubleshooting capacity.
Logs all customer problem calls, Instant messages and e-mails, documents desk-side support, and updates status information into the Help Desk ticketing software.
Use imaging and deployment tools to ensure workstations and applications are deployed in a standardized manner.
Assist in Conference Room A/V setup and Meeting support.
Analyzes, troubleshoots, and resolves routine application and desktop operating system problems within established procedures and priority time frames.

Education and Experience Requirements:

0 - 3 years of technical experience in a high paced IT help desk environment.
High school diploma or equivalent is required.
BS or BA degree in computer science, business administration, or a related field is preferred.
Certified as a Microsoft MCP and as a CompTIA A+ Service Technician, or able to complete certification within one year.
CompTIA Network+ and/or Microsoft MCSE certification is a plus.
Experience with Macintosh workstations, and related graphic design applications.

What you’re getting into

We’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding – for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you’ll be motivated to pursue the ideal.

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M/F/D/V. We maintain a drug-free workplace.

All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice

HERE

Location:

El Segundo, California

Range for this position:

Factors such as geographic location, academic credentials, relevant experience, and specific knowledge, skills and abilities will influence the actual salary offered. In addition to a competitive market-based salary, compensation also includes a performance-based bonus, and in addition to a full range of medical, financial, and/or other benefits. Further details can be found

here

Belkin Glassdoor Company Review

3.7

Belkin DE&I Review

No rating

CEO of Belkin

Chet Pipkin

Approve of CEO

By Belkin

We create products that help people realize the power of technology and make people’s lives better, easier and more fulfilling. This has been Belkin’s mission since our inception in 1983.

12 jobs

FUNDING

Private

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in El Segundo, CA

DATE POSTED

August 3, 2023