Job details

Service Desk Technician - Hybrid

Department: Information Technology / 0-3510-000
College/Division: Information Technology
Salary Plan: Temporary
Hiring Salary: $13.20/hr

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

Schedule Type: Full-time (must be able to work 40 hours/week); Hours will vary between Monday-Sunday

DUTIES: Please note that the following description of duties is not exhaustive:

Employee will be responsible for providing Level I Service Desk support for hardware, software and end user inquiries via phone, chat, email and in-person interactions.
Enter and update trouble tickets in the Desktop support database.
Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
Support system software used by the USF community and affiliates.
This position will need to perform the duties listed above remotely as needed.

QUALIFICATIONS (Education & Experience):
MINIMUM QUALIFICATIONS
This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

PREFERRED QUALIFICATIONS:

Windows 7 through 11 and Mac OSX experience
1 year professional computing experience
Prior technical documentation experience
2 years college experience

SPECIAL SKILLS:

Knowledge of principles and operation of computer systems and related peripheral equipment
Ability to analyze and troubleshoot client technology issues via multiple contact methods
Ability to learn and adapt to a dynamic technical environment
Basic computing experience in a formal or informal job capacity
Critical thinking and problem-solving skills
Excellent time management skills
Mobile device experience including Apple and Android
Ability to function with a diverse team with a large workload
Strong communication skills with clients, coworkers, management, and other groups within the USF Information Technology department

By University of South Florida

Led by outstanding faculty and professional staff, the University of South Florida conducts innovative scholarship, creative activity and basic and translational research, and delivers a world-class educational experience promoting the success of ...

13 jobs

FUNDING

Nonprofit

INDUSTRY

Colleges & Universities

TEAM SIZE

10000+

LOCATION

Hybrid, based in Tampa, FL

DATE POSTED

July 19, 2023