Service Dispatcher - Temp to Perm

POSITION SUMMARY

The Service Dispatcher is responsible for the efficient deployment of all the resources of the Service group. This position serves as the primary Service group contact to customers and identifies their needs and assures the customer’s commitments are met. This is a temp to perm opportunity that will be contracted through an external agency.

What you’ll do:

• Receives customer’s Service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs
• Assigns and dispatches the appropriate service technician to match the needs of the call
• Maintains the service log books, records gathered information from the customer, tracks calls and assignments, and identifies manpower shortages and work backlog
• Provides general administrative support for the Service Group including filing and upkeep of the Service files
• Orders and tracks maintenance materials or parts as needed to perform scheduled work
• Provides management reports as needed, and compiles and analyzes information generated from calls and dispatches
• Partner with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments
• Assists in Quality Control. Evaluates the response times, call-backs, and customer feedback. Provides management reports as needed. Compiles and analyzes information generated from calls and dispatches.

What you’ll need to be successful:

• Minimum high school diploma or GED
• One year certificate from college or technical school
• 1-3 years related experience and/or training; or equivalent combination of education and experience
• Solid verbal and written communication skills
• Strong customer service skills
• Critical thinking and problem solving s

YOU Matter

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
• Annual incentive program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance – 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance

• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Holidays/Vacation/Personal Time/Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. **

**We are not able to offer sponsorship of employment at this time**

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.