Business Intelligence Analyst

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives and the ability to question assumptions and offer solutions that seem impossible; take calculated risks.

We’re looking for a hands-on, action-oriented Business Intelligence Analyst who thrives on solving problems and getting things done. This is not a “report and wait” role—we need someone who digs into data, uncovers actionable insights, and drives meaningful change across the business. This position will work closely with leadership and cross-functional teams to analyze complex datasets, build and maintain dashboards, and deliver insights that fuel smarter decisions, improve performance, and support growth.

Key Responsibilities:

Data Analysis & Insights

• Translate business challenges into data questions—and deliver clear, actionable insights.
• Analyze operational, financial, and strategic data to support forecasting, resource planning, and performance optimization.
• Build, maintain, and continuously improve dashboards and reporting tools
• Communicate findings clearly to stakeholders of all levels—turn complexity into clarity.

Data Management

• Develop and manage data workflows, documentation, and best practices.
• Contribute to forecasting, budgeting, and predictive modeling efforts.
• Identify process inefficiencies and propose solutions backed by analysis.

Think Big, Act Fast

• Stay ahead of industry trends and emerging analytics tools.
• Build reusable templates, models, and knowledge assets to increase team efficiency.
• Take ownership of deliverables with urgency and follow-through.

• Bachelor’s degree in Data Science, Business, Statistics, Accounting, Finance or related field (or equivalent experience)
• 1–3 years of hands-on experience in data analytics or business intelligence

Skills:

• Advanced Excel skills; experience with data visualization tools like Power BI or Tableau.
• Proven ability to work with large datasets, uncover patterns, and tell a compelling data story.
• Ability to identify patterns, trends, and relationships in complex data.
• Strong communication skills and the ability to partner across departments.
• Sound judgment and decision-making with limited guidance
• Knowledge of business operations, performance metrics, and financial concepts
• Broad understanding of business tools, processes, and best practices
• Strong sense of accountability and ownership over project outcomes
• Proactive approach to identifying opportunities for improvement

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home and Office
• Wellness Resources