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Job details

Service Manager

Iron Ox is reimagining the modern farm, utilizing robotics and AI to grow fresh, consistent, and responsibly farmed produce for everyone. Our experienced team of growers, plant scientists, engineers, and innovators are passionate about deeply understanding and developing this new wave of technology to feed an ever-growing population.

Our mission at Iron Ox is dedicated to addressing some of the most significant issues in food security, now and in the future. We're focused on sustainable, scalable food production for a changing climate and an ever-growing population.

The Service Manager is a key member of our Operation and an opportunity to contribute greatly to our mission of solving food insecurity with a net positive impact on the environment. As Service Manager, you will oversee and be responsible for the overall uptime of our autonomous robots and OEM equipment. You will further develop our service strategy, optimizing and identifying opportunities to evolve our resources, tools, and people. You would have the opportunity to lead a team of technical experts in-field, and develop the playbook for Service at Iron Ox. Additionally, this role is instrumental in ensuring high-casualty parts supply chain & maintenance plans.

What You'll Be Doing

Developing our service strategy, focusing on uptime
Becoming an expert on Iron Ox systems, climate controls, and production equipment
Managing workload and staff to ensure maximum efficiency and uptime of the farm
Develop technical documentation and repositories to support the tech team
Support in troubleshooting, diagnostic plans, and developing methods of service
Planning, implementing, and supervising capital projects when required
Developing and maintaining an annual departmental budget
Work closely with corporate Service and are aligned with team and objectives.
Preparing and presenting weekly reports
Managing post-sanitation/ pre-production start up
Other trade duties as assigned

What You'll Bring

5+ years in Service or Tech Maintenance
Ability to prioritize on a strategic and tactical level
Clear leadership, management, and team building skills
A bias for action: the ability to problem solve with an eye to eliminate challenges long term
Ability to quickly build relationships and leverage your high EQ (Emotional Quotient or Emotional Intelligence)
Excellent analytical, problem solving, and management skills
Proven experience as a Servant Leader
Strong mentoring and coaching experience to a team with diverse levels of expertise and backgrounds
Ability to influence and engage direct & indirect reports and peers
Experience with inventory management, warehouse operations, customer shipments, product quality, on-time deliveries and attention to cleanliness

What We Offer

Iron Ox is a small startup with a big dream. You'll be a part of a team founded on transparency, creativity, and impact on our mission to feed people
Competitive compensation and meaningful equity package
Medical, vision, and dental insurance
401K

As a condition of employment, all employees must be Fully Vaccinated against COVID-19. The Company will reasonably accommodate any applicants who require an accommodation for a disability, sincerely held religious belief, or any other basis required by applicable law, absent undue hardship, or if the individual poses a direct threat to the health and safety of others.

We are a mission-driven and well-funded startup, backed by the likes of YCombinator, Pathbreaker Ventures, R7, and Crosslink Capital. We are headquartered in San Carlos, CA with our primary production greenhouse facility located in Gilroy, CA, and Lockhart, TX.

Iron Ox is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note: Iron Ox does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, Iron Ox employees, or any other company location. Any submittals without a prior signed agreement will become property of Iron Ox.

U.S. E-Verify Notice: Iron Ox participates in E-Verify in the United States. Iron Ox will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Iron Ox (CA) Glassdoor Company Review

4.4

Iron Ox (CA) DE&I Review

4.0

CEO of Iron Ox (CA)

David Lee

Approve of CEO

By Iron Ox (CA)

Iron Ox is redesigning agriculture to confront its staggering environmental impacts and adapting farming to meet our future needs by making it a precise science that lets plants reach their full potential.

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INDUSTRY

Crop Production

TEAM SIZE

51-200

LOCATION

Hybrid, based in San Carlos, CA

DATE POSTED

July 18, 2022