Service Operations Associate (contract)

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We've built multiple financial products that benefit both renters and property managers - and we're just getting started.

On the Service Operations team, our single biggest responsibility is to our partners and members, and we must make sure that they are given the best possible service everyday. As a startup, we have opportunities for team members to take on additional responsibilities and grow with the company.

As a Service Operations Associate, you will provide customer care to residents of all partnered properties, promoting collaboration and engagement between them and Jetty via inbound calls and email communications.

You will resolve issues and answer questions about our business, practices, and customers' accounts and orders, and you'll also be called upon to identify patterns and suggest system and process improvements. At Jetty, you'll be joining a company that is invested in growing fast and building a happy, productive team.

Note: This role is a contract position, anticipated to last at least six months with the possibility for contract extension. This position requires full-time hours with a minimum of 36 hours a week. Please also note the two Assessment Questions below as part of your application (required).

Role & Responsibilities

• Learn our business and our systems inside out (ZenDesk, Britecore, etc)
• Work with members over the phone and email to resolve their problems and answer their questions
• Professionally communicate what Jetty's products do and how they work, and why they are a great option for renters to everyone from a first-time renter to a seasoned insurance expert
• Meet all set metrics for the role

The ideal candidate is

• Committed to being a part of building a great team in order to build a great company
• Capable of clearly expressing themselves and communicating Jetty's offerings to members
• Empathetic, self-aware, positive, and ego-free
• A "people person" who can stay upbeat through tough situations
• An independent, driven, self starter who can stay on task with little to no supervision
• Able to identify and articulate opportunities for operations and business improvement, while being conscious of the challenges in implementation
• A sponge for candid feedback, and excited to improve
• Committed to fostering an open, inclusive and diverse workplace and community
• Comfortable with working in ambiguity and making informed decisions based on the available information

Experience & Qualifications

• Clear written and spoken communication and proper grammar skills
• Capability to adhere to assigned schedule
• Skilled in multitasking; finding multiple pieces of information while maintaining a customer conversation
• Experience in navigating various web pages, software applications and pieces of technology
• Proven skills in troubleshooting and resolving problems
• Team player
• Quick and accurate typing; at least 40 words per minute
• Requires flexibility in schedule including working Saturdays
• Salary: $22/hour during 6 week training, $24/hour once training is complete (non-negotiable)

About Jetty

At Jetty, we know renting a home can be a financial challenge. That's why we're on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks.

Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We've built a highly collaborative team working remotely around the country, and we believe in finding the best talent—regardless of where they live. To learn more about life at Jetty, visit jetty.com/careers.

Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.