Schedule - Full time Day Shift
Job Summary
The Service Response Center is the 24/7 central hub for system monitoring and customer communication related to the division of Facilities & Support Services, including Facilities, Design & Construction, Environmental Services, Parking & Transportation, Biomed, and Safety & Security.
The Service Response Center Representative is responsible for two primary functions:
- Answering and processing all requests via phone, radio, or web request
- Monitoring multiple systems including Fire Alarm Panel, Building Automation System, Freezer
- Monitoring, Elevator Monitoring, Tube system, Access Control, Security Video Monitoring, and Patient Room Closures and dispatching appropriate staff.
Additional Responsibilities:
- Monitors radio receiver and telephone; answers and processes routine and emergency calls from department staff; deploys staff as appropriate. Must always give callers accurate information, especially those who cannot reach their intended party.
- Obtains and records information as to exact location of situation, uses telephone or radio to transmit information to necessary personnel and maintains radio contact with crews on site.
- Receives complaints, exercises judgment in determining proper course of action and monitors maintenance requests for completion
- Follows departmental rules and regulations regarding emergency calls and dispatches crews in accordance with pre-determined plans.
Minimum Requirements:
- High School Diploma, GED or commercial school education and/or the equivalent which will provide the ability to read, write, interpret and/or apply instructions to assigned activities
- Minimum of three (3) years of experience in a high volume call center/answering service switchboard environmental. Preferably in Healthcare Provider and/or Hospital facility.
- Requires excellent communication skills, both written and oral, including the ability to interact with staff, patients and families.
- Experience in utilizing the Windows office suite and Microsoft Word basic proficiency absolutely required
Location: H. Lee Moffitt Cancer Center & Research Institute · Facilities Business Svcs
Schedule: Full Time, Day Shift, Wednesday-Sunday 10:00 a.m.-6:30 p.m.