ServiceNow Developer

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

MasterControl, Inc. is seeking a ServiceNow Developer to join the growing Customer Services Data Operations department. The ServiceNow Developer will report into the Strategic Operations & Data Analytics department and will work cross-functionally with the rest of the organization to drive internal processes to support the ServiceNow posture. You will have a direct impact on the organization and products it produces.

RESPONSIBILITIES

• Working with the ServiceNow Development Team to design, architect and maintain solutions in the CSM and ITSM products.

• Work as a strategic business partner with stakeholders to foster strong communication channels to discuss business needs and system solutions
• Clearly communicate expectations, updates and timelines throughout the development process
• Assist the helpdesk team with complicated user reported issues, including SSO connections, User Management and improvements to the helpdesk processes.
• Identify existing process deficiencies within ServiceNow and develop tracking and reporting to ensure system stability.
• Assist in the development of the custom service portals for customer and internal processes.
• Assist in migration efforts from legacy workflows to flow designer solutions.

PREFERRED SKILLS

• Relevant CMDB/Configuration Management experience
• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Ability to give and receive feedback as part of a cohesive agile squad
• Flexibility and adaptability to change, and continuous learning mindset
• Strong decision making and problem-solving skills

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Must be able to work well with people.
• Ability to operate a computer and work at a desk for extended periods of time.
• Ability to communicate effectively in writing, in person, over the telephone and in e-mail.

Certification:

• ServiceNow Certified System Administrator

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.