Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Director, Program Management - Events and Experiences image - Rise Careers
Job details

Director, Program Management - Events and Experiences - job 3 of 3

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director of Program Management for Events & Experiences is a strategic and execution -focused leadership role within the Global Brand Marketing organization. In this role you will act as the operational anchor and play a pivotal role in strategic planning, operations, and leadership for the creative team. This role involves overseeing the execution of various high-impact events and experiences that often overlp, ensuring alignment with the company's brand identity, creative vision and business objectives. You must be passionate about leading and growing teams, role modeling and teaching program and project management best practices and driving a culture of curiosity around AI capabilities to make processes more efficient.

Responsibilities:

  • Strategic planning and operations: Partner closely with Strategic Events team and Brand Leadership to develop and manage an always-on events planning motion for the creative team. This includes building an annual resourcing plan, holistic events roadmap for execution, acquisition campaign planning and budget management.
  • Program Leadership: Act as the strategic liason between the brand team and stakeholders to oversee, communicate, track, and monitor all program milestones (for Knowledge, Sales Kickoff, Employee Kickoff, World Forums, 3rd Party events, and event toolkits) and identifying and mitigating risks to ensure successful delivery.
  • Process & Communication: Manage stakeholder communications and drive cross-functional alignment. Establish clear and repeatable processes to scale and build efficiencies into the creative process and in support of event production handoffs.
  • Team leadership: Lead and mentor a team of FTE and contractor project managers dedicated to supporting our event portfolio for creative.
  • Creative Direction: Collaborate with the creative team to ensure that all events and experiences reflect the company's brand identity and creative vision.
  • Vendor and Freelance Management: Manage onboarding and training event vendors on event guidelines. Build and manage ecosystem and budget for event-related vendors and contractors used by the creative team (animators, production, digital comms, writing, etc..).

 

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15+ years experience in program management, with a focus on events and experiences.
  • Proven leadership experience with a track record of managing high-performing teams.
  • Strong project management skills, including the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Creative mindset with a passion for brand storytelling and experiential marketing.
  • Ability to work in a fast-paced, dynamic environment.

 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

ServiceNow Glassdoor Company Review
4.5 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
ServiceNow DE&I Review
4.6 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of ServiceNow
ServiceNow CEO photo
Bill McDermott
Approve of CEO

Average salary estimate

$260050 / YEARLY (est.)
min
max
$189100K
$331000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
ServiceNow Hybrid 101 Constitution Avenue Northwest, Washington, District of Columbia, United States
Posted 13 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Lead sales and strategic planning for ServiceNow's Customer Workflows products to drive digital transformation and commercial success.

Photo of the Rise User
ServiceNow Hybrid Two Addison Circle 15725 North Dallas Parkway Suite 200, Addison, Texas, United States
Posted 13 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Drive strategic learning and development programs as a Program Success Specialist within ServiceNow's globally recognized technology organization.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Casual Dress Code
Emails over Meetings
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Transparent & Candid
Customer-Centric
Passion for Exploration
Dare to be Different
Child Care stipend
Onsite Child Care
Family Medical Leave
Maternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Health Savings Account (HSA)
Conferences Stipend
Learning & Development
Paid Time-Off
Equity
Donation Matching
Mixe-Ability Accomodations
Work Visa Sponsorship
Commuter Benefits
Employee Resource Groups
401K Matching

Lead critical customer retention programs at Freshworks as a Staff Program Manager, driving resolution and stakeholder alignment for high-risk accounts.

Photo of the Rise User
Posted 6 days ago

DOSS seeks Product Application Engineers to tackle key business challenges, collaborate across teams, and drive strategic initiatives in a fast-paced environment.

Photo of the Rise User
Sono Bello Hybrid Seattle, Washington, United States
Posted 7 days ago

Lead cross-functional projects as a Project Manager at Sono Bello, a top cosmetic surgery specialist, to successfully launch new service lines ensuring strategic alignment and timely delivery.

Photo of the Rise User
AVI-SPL Hybrid Los Angeles
Posted 7 days ago

Lead AV systems integration projects at AVI-SPL, driving successful outcomes through expert coordination and stakeholder engagement.

Emerson Career Site Hybrid Shakopee, Minnesota, United States
Posted 8 days ago

Experienced Engineering Project Manager wanted to lead and coordinate global product development teams at Emerson in Shakopee, MN.

Photo of the Rise User
Posted 13 days ago

Drive AI-powered transformation projects at AbbVie by managing the design and deployment of innovative AI solutions within global quality operations.

Photo of the Rise User
Posted 8 days ago

The Chief of Staff at ReKlame Health partners with the CEO to strategically lead and execute high-impact initiatives in a mission-driven behavioral health startup based in NYC.

Photo of the Rise User
RBC Hybrid Jersey City, New Jersey, United States of America
Posted 12 days ago

Drive the execution and governance of critical technology and regulatory programs at RBC as a Senior PMO Lead in Jersey City.

Photo of the Rise User
ServiceNow Hybrid 4810 Eastgate Mall, San Diego , California , United States
Posted 2 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Lead strategic and operational initiatives in AI and platform operations at ServiceNow, a premier cloud technology provider transforming enterprise workflows worldwide.

Emergency Restoration Experts, LLC. Hybrid Charlotte, North Carolina, United States
Posted 13 days ago

ERX is hiring a dedicated Project Manager Repairs to oversee restoration projects and cultivate client relationships within a growing emergency restoration company.

Photo of the Rise User

Lead and manage CORE’s public health community programs in California as an Area Manager, driving strategic initiatives and collaborative partnerships.

Northern Electrical Testing Inc Hybrid Crown Point, Indiana, United States
Posted 13 days ago

An entry-level Project Manager role at TechPro Power Group focused on supporting electrical projects and developing foundational project management expertise.

Photo of the Rise User
AECOM Hybrid San Antonio, TX
Posted 6 days ago

AECOM is looking for a detail-oriented Cost Estimator to deliver expert construction cost analyses for US Army Corps of Engineers projects at Joint Base San Antonio.

We're on a mission to become the defining enterprise software company of the 21st century.

2532 jobs
MATCH
Calculating your matching score...
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 26, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!