Director, Strategic Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a Director, Risk BU Business Strategic Operations. This critical role will be a trusted advisor to the BU GM and a respected partner to cross-functional leaders across product, engineering, design, sales, marketing, and customer success. This role will support both operational and strategic aspects of the business. You will lead a small team of talented Strategic Operations professionals to solve complex business problems by undertaking research, designing and executing analysis, and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business objectives. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company! The Risk product business unit is helping our customers transform their Risk operations.  

What you get to do in this role: 

• Thought partner with the general manager, product leadership, and GTM team on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform decision-making 
• Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output 
• Drive the operating cadence of the business – quarterly business reviews, executive product roadmap reviews (PRR), & annual planning  
• Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations.  
• Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations   
• Support alignment between BU leaders and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional leaders to coordinate business activities and proactively distill and communicate relevant information to leadership   
• Represent the BU in cross-functional initiatives and programs 
• Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement   
• Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution 

To be successful in this role you have: 

• 12+ years of relevant work experience (or 5+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions, management consulting, investment banking, or private equity 
• Top-notch data analytics and problem-solving skills, with an ability to synthesize. 
• Experience working within the product development process, thrives in a matrixed environment, can establish credibility with product, engineering, and GTM leaders, and an understanding of operational and go-to-market implications of their recommendations.  
• Ability to gain and maintain an intimate understanding of the business’ key drivers, proactively proposing ways to increase business performance and efficiency. 
• Led cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and to operationalization 
• Self-starter who thrives in fast-paced, high-growth environments 
• Outstanding organizational and communication (verbal, written, and presentation) skills. 
• Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done 
• Knowledge of the SaaS space and business model 
• Previous management experience and track record of developing talent 
• MBA, equivalent degree, or equivalent experience

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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