ServiceNow Engineer

Overview of Position:

The ServiceNow Engineer serves as the technical owner and business analyst for the implementation of all ServiceNow development throughout proposal, delivery, and ongoing maintenance and support. Includes developing a thorough understanding of the firm’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design optimal solutions which support and innovate business processes, meeting or exceeding the functional requirements.
Essential Duties and Responsibilities:

• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
• Supports organizational change management (OCM) efforts by effectively communicating virtues of each proposed solution.
• Leads quality management reviews and ensures all business and design requirements are met.
• Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
• Manages third party relationships in support of ServiceNow environment maintenance, upgrades, configuration, and development.
• Independently conduct analysis, development, automated testing, code reviews and documentation on the ServiceNow platform.
• Demonstrate independence working in more than one software development layer of the solution.
• Assist level 2 support personnel in troubleshooting and support as required, accepting escalation from level 2 support personnel as needed
• Engage application vendors for advanced support as needed
• Develop and publish all implementation, training, and support documentation for the ServiceNow environment
• Manage time effectively to prioritize end-user support requirements while staying on schedule with maintenance and project work
• Communicate progress and status updates with users, peers, and management as appropriate
• Compliance with established departmental ITIL and Project/Portfolio Management processes
• Other related duties and responsibilities as determined by management

Required Qualifications

• 2+ years of professional experience supporting the configuration and development of ServiceNow
• 1+ year of Business Analysis experience
• Associate's or bachelor's degree in Computer Science, Technology, or related field
• 4+ years of ServiceNow experience.
• Proven experience as an IT professional.
• Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills.
• Able to maintain a high degree of accuracy and confidentiality.
• Desire to learn new technology and continuously grow.
• Experience working in a cross-functional, team-oriented environment with both IT and non-IT partners
• Flexibility to work after hours and on weekends as required
• Flexibility to travel to other offices for training, support, and project work as required
• Related experience in a legal environment is a plus

Preferred Qualifications

• ServiceNow implementer certification(s)
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, customer portal and updates of all other existing solutions requiring revisions
• ServiceNow ITAM Hardware Asset Management and CMDB expertise.
• ServiceNow Strategic Portfolio Management expertise
• Strong oral and written communications skills
• Experience managing vendor relations
• Client presentation development; executive presence
• Ability to produce documentation utilizing the MS Office Suite (including Visio workflow diagrams)
• Experience managing relationships, operating procedures and service level agreements with clients and coworkers
• Customer Relationship Management experience
• Experience in test plan creation and execution, including automated test scripts
• ITIL Foundations or higher level certification
• ITSM expertise.
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
• Excellent time management skills.

Job Types: Full-time, Contract

Pay: $72,132.08 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Are you a US Citizen or GC?
• salary range is 70k-80k with all the full-time benefits you fine with that?
• Are you fine working onsite in Pittsburgh PA?

Work Location: In person