Presales Solution Consultant, Employee Experience & HR Service Delivery

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As an Employee Workflows Solutions Consultant you bring your passion for HR technology to our clients in the Central region.  You combine HR culture with a good knowledge of the HR Technology landscape, and you bring a strategic mindset to the business. In addition, you have a passion to develop, position and deliver product-specific solutions during sales cycles.

You will be our brand ambassador and will represent both our company and HR product solutions in front of our prospects, customers and partners. You will also act as product expert and be fully engaged in the sales cycles to understand our customers strategies and needs, prepare and configure product demonstrations to showcase how our solution fits their needs. You will also actively participate in marketing events to present and promote our solutions. Good customer advocacy skills, the ability to learn quickly along with the ability to translate technical capabilities into business benefits is crucial. 

What is expected in this role:

Together with a dedicated solution sales specialist, you are responsible for:

• Business Process analysis to prove the value of our product for the business situation of your client
• Identify demands within the HR/Workplace/Legal functions for our platform 
• Contribution to sales campaigns focussed on the Employee Experience solution suite, which includes HR Service Delivery, Workplace Service Delivery and Legal Service Management.
• Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations aligned to customer needs.
• Prepare, configure and deliver solution demonstrations to customers in person and virtually to showcase how our solution fits their needs and resolves their business issues.
• Answer questions related to product features from our customers, channel partners and ServiceNow colleagues.
• Respond to Request for Information/Proposal documents.
• Provide product feedback & enhancements requests to Product Management.
• Help develop programs that enable the field sales organisation to demonstrate the value of Employee Workflows, and HR Service Management on the ServiceNow platform.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role candidates typically have:

• Proven experience of pre-sales solutions consulting, post-sales implementation in IT software industry, or as an HR practioner.
• Knowledge of the Employee Experience, HR Service Delivery or HCM landscape a plus
• Experience in delivering complex solutions to clients in multiple industries.
• Passion for technology and experience in cloud software solutions.
• Excellent communication skills in written and spoken English, in both business and technical concepts
• A confident and engaging presentation style, with the ability to tell a compelling story
• Proven track record of presenting at to a variety of stakeholders, (technical, functional and C-suite
• Proactive and independent mindset. Fast learner with the ability to complete tasks in an organised, detailed way with minimal supervision.
• Experience working collaboratively across a complex sales eco-system
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation.
• Fluent in English and German
• Willingness to travel across the region as necessary.

Not sure if you meet every qualification? We still encourage you to apply!  We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths.  Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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