Principal Strategist, Inspire Value Manufacturing Vertical

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Principal Strategist to join the Inspire Value team which is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We understand industries, our customers’ strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.

Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow.   In addition, this role is at the heart of our most strategic accounts – acting as the connective tissue across the account team and the extended go to market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes.

Customer Advisory:

• Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies.
• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges.
• Document and present insights and recommended solutions to meet customer goals.
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action.
• Communicate and advise in 1:1 and 1: many environments.

Sales and Customer Success Advisory:

• Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
• Provide expertise to help assess and prioritize accounts and strategies.
• Provide full lifecycle business outcome and value realization advice.

Thought leadership:

• Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
• Improve current methods and frameworks.
• Work with and enable the ServiceNow teams on a business consulting approach to sales.

Qualification

To be successful in this role you have:

• 10+ years of relevant experience as a Management Consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
• Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred.
• Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
• Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience.
• Experience with public speaking, meeting facilitation and white boarding
• Deep customer connects in regions.
• High level of executive presence with a humble demeanor
• Analytical and financial experience
• Enjoyment working in a collaborative environment.
• Ability to travel up to 40% of the time.

FD21

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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