Project Manager, Global Brand Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Brand Strategy & Creative team at ServiceNow is looking for an exceptional, collaborative, and highly adaptable project management leader to fill the role of Project Manager, Global Brand Management. This is a key role for a highly proactive, results-oriented person who will confidently drive execution of brand management initiatives, partnering with brand managers, internal creative teams, external agencies and other key stakeholders to deliver always-on brand enablement and engagement programs targeted towards our employee, agency and partner audiences. 

The ideal candidate has previous experience executing brand-building artifacts, platforms and programs with significant moving parts and deliverables within an agency and/or internal creative department. The Project Manager is highly comfortable leading meetings and coaching senior-level teams in a fast paced, solutions-oriented environment. This individual will drive the execution of various components of brand management initiatives across various internal stakeholders, being the central source-of-truth for a multidisciplinary team.  

Responsibilities: 

· Organize and facilitate project planning, weekly meetings, and presentations. Track milestones and tasks with teams across Brand Management, Creative, Strategy, Comms, Procurement, and agency partners.  

· Identify and remove impediments that block the team’s ability to meet project objectives. 

· Provide timely status reports; introduce mitigation tactics to minimize project delivery risks and communicate timelines and approval framework for cross team understanding. 

· Facilitate team discussions, resolve conflict & escalate risks to leadership when necessary. 

· Partner with Sr. Manager, Global Brand Management and other leads to identify, develop, and roll-out roadmaps and new processes to enable team efficiency and success. 

· 8+ years of project/program management experience in a creative agency or internal creative marketing team that produces brand building guidelines, programs, platforms and marketing campaigns.  

· Has extensive experience in Design Systems with a proven track record of developing, managing, or evolving design systems across multiple platforms and products. 

· Experience managing integrated brand campaigns with multiple placements across a variety of media, inclusive of employee facing channels. 

· Experience working on digital product development, deployment and optimization, ideally in consumer or tech.   

· Experience with e-commerce and digital asset management platforms, ideally in consumer or tech. 

Preferred Qualifications: 

· Exceptional ability to look at a large-scale program at a holistic and macro level and clearly communicate deliverables across a cross-functional team 

· Outstanding organizational, negotiation and relationship-building abilities. 

· Ability to thrive in a rapid paced environment on multiple projects in a large company atmosphere. 

· Proven experience working for creative brands both consumer and B2B. Strong command of the creative process for development of traditional media. 

· Ability to work on a global scale across many internal stakeholders with varying degrees of experience with visual storytelling and the production of digital and experiential assets. 

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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