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Research Scientist/Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

  • Work on the back-end / AI facets of complex solutions, with particular emphasis on Automatic Language Processing (NLP).
  • Participate in the architecture, development, testing, deployment, operation, maintenance and improvement of tools, libraries, frameworks , platform and full stack software solutions .
  • Contribute to the design, implementation and operation of user-friendly and scalable APIs and microservices around AI technologies.
  • Participate in the evaluation and selection of an appropriate technological platform, frameworks and deployment architecture for each problem to be solved.
  • Adopt and promote continuous delivery, AI and UX foremost, iterative development (YAGNI) and other best practices and principles in SaaS. 
  • Solve large and complex software problems by providing innovative solutions that help the pharmaceutical industry benefit from software solutions and AI.
  • Collaborate in the development of B2B products that will transform the way large companies operate by supporting them, one step at a time, towards the adoption of cutting-edge technologies.

Qualifications

To be successful in this role you have:

  • At least 2+ years of experience working on AI projects involving automatic language processing technologies .
  • Open-mindedness and a desire to learn and use the best languages ​​and technologies to solve a given problem.
  • Concrete and effective approach.
  • Experience and mastery of scientific programming and relevant libraries in your field: Theano, TensorFlow, NumPy, R, etc.
  • Experience with Python.
  • Experience in developing automated tests; work experience in a context of continuous integration.
  • Experience in continuous delivery of large scale microservices based cloud solutions in a DevOps culture.
  • Experience with Docker, Kubernetes and other containerized systems, as well as associated automation tools, is considered an asset.
  • Experience with version management tools like Git is considered an asset.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 26, 2024

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What You Should Know About Research Scientist/Engineer, ServiceNow

Are you ready to take your career to the next level as a Research Scientist/Engineer at ServiceNow in Hyderabad? This role is your chance to dive into cutting-edge technology, particularly in the realm of Automatic Language Processing (NLP). Working in a vibrant and innovative environment, you will contribute to building robust back-end solutions while helping transform the pharmaceutical industry with AI-enhanced software. Imagine employing your expertise in scientific programming and frameworks like TensorFlow and NumPy as you develop scalable APIs and microservices. Here, collaboration and continuous learning are at the heart of everything we do. You’ll work on complex software problems, driving the development of B2B products that empower large companies to embrace modern technologies. We strive for innovative solutions that make the world work better for everyone—can you help us on this journey? If you have a solid background in AI projects and a flair for using technologies that solve real-world issues, this is the perfect opportunity for you to shine!

Frequently Asked Questions (FAQs) for Research Scientist/Engineer Role at ServiceNow
What responsibilities will I have as a Research Scientist/Engineer at ServiceNow?

As a Research Scientist/Engineer at ServiceNow, you'll dive into the back-end and AI facets of complex solutions with a focus on Automatic Language Processing (NLP). This involves architecture, development, testing, and operational maintenance of tools and solutions. You'll also contribute to designing user-friendly APIs and microservices, ensuring they are scalable and efficient.

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What qualifications do I need to apply for the Research Scientist/Engineer position at ServiceNow?

To qualify for the Research Scientist/Engineer role at ServiceNow, candidates should have at least 2 years of experience working on AI projects related to automatic language processing. Proficiency in programming languages such as Python and familiarity with libraries like TensorFlow and Theano are essential. Additionally, experience with Docker, Kubernetes, and automation tools is highly beneficial.

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What programming languages and tools are important for the Research Scientist/Engineer job at ServiceNow?

For the Research Scientist/Engineer position at ServiceNow, knowledge of Python is crucial, along with experience using scientific programming libraries such as TensorFlow, Theano, NumPy, and R. Familiarity with version control tools like Git, continuous integration practices, and container orchestration tools like Docker and Kubernetes will also be beneficial.

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How does ServiceNow support professional growth for Research Scientist/Engineer employees?

At ServiceNow, we encourage continuous learning and development through a dynamic work environment. Research Scientist/Engineer employees have access to resources and training opportunities to deepen their expertise in AI and NLP technologies. We promote a culture of feedback and collaboration that fosters professional growth.

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What is the work environment like at ServiceNow for Research Scientist/Engineer roles?

The work environment at ServiceNow for Research Scientist/Engineer roles embraces flexibility, trust, and innovation. We categorize employees based on their tasks, allowing for remote, in-office, or flexible work arrangements. This approach enhances teamwork and creativity, making it a great place to grow your career.

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Are there opportunities for collaboration on projects at ServiceNow for Research Scientist/Engineers?

Absolutely! Collaboration is a key component of the Research Scientist/Engineer position at ServiceNow. You'll work alongside a team of talented professionals, sharing ideas and developing solutions that leverage AI technologies to solve real business problems for our clients.

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What is the application process like for the Research Scientist/Engineer position at ServiceNow?

The application process for the Research Scientist/Engineer position at ServiceNow involves submitting your resume and possibly a cover letter. Selected candidates will go through an interview process focusing on your technical skills and cultural fit within our team. We're looking for individuals who share our passion for innovation and collaboration.

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Common Interview Questions for Research Scientist/Engineer
Can you explain your experience with Automatic Language Processing technology?

During your interview, outline specific projects where you utilized NLP technology. Discuss tools and approaches you used, as well as the outcomes of those projects, to show your depth of experience and ability to contribute to ServiceNow's goals.

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How do you approach solving complex software problems?

Explain your problem-solving approach clearly. Discuss how you define the problem, gather requirements, explore technology options, and implement solutions. Use an example of a past project to illustrate your methodology.

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What role does continuous integration play in your software development process?

Discuss how continuous integration helps you maintain high-quality code and the benefits of automated testing. Reference specific tools or platforms you've used, and how they've improved your workflow.

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Describe your experience working with APIs and microservices.

Talk about your hands-on experience in designing and implementing APIs and microservices in previous roles. Highlight any challenges you faced and how you overcame them, as well as the impact your work had on the project.

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What programming languages do you prefer for developing AI solutions, and why?

Share your preferred programming languages, like Python, and explain why they are effective for AI projects. Discuss specific libraries and frameworks you're comfortable with, emphasizing your practical experience.

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How do you stay current with advancements in AI and software development?

Mention sources such as online courses, tech meetups, or relevant journals you follow to keep your skills sharp. Share a recent trend you’ve explored and how you might apply it at ServiceNow.

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Can you give an example of a time you collaborated with a diverse team?

Share an experience where you worked with a diverse team, including individuals from different technical backgrounds. Discuss how varying perspectives enhanced the project outcome and what you learned from the collaboration.

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What is your understanding of DevOps culture?

Explain your understanding of DevOps, emphasizing collaboration between development and operations teams. Discuss how this culture leads to faster delivery and better quality software, using examples from your experience.

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How would you evaluate new technologies for a given problem?

Talk about how you assess new technologies based on factors such as scalability, community support, and alignment with business needs. Provide an example of how you made a technology choice in a past project.

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What are your long-term career goals as a Research Scientist/Engineer?

Share your aspirations, including learning new technologies, taking on leadership roles, or contributing to groundbreaking projects. Emphasize your desire to grow within ServiceNow and contribute to its mission.

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