Senior Digital Product Manager, Digital Experience Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Senior Digital Product Manager within the Digital Experience team, you will play a pivotal role in developing and executing the product strategy for website localization and internationalization. Your focus will be on enhancing global content delivery and optimizing the customer experience across diverse markets. You will lead cross-functional collaborations, manage vendor relationships, and spearhead the integration of AI-powered translation capabilities, all while driving adoption and maximizing the impact of our localization initiatives.

Responsibilities

• Develop and own the product strategy and roadmap for website localization tooling, ensuring alignment with global content delivery goals.
• Lead collaboration with internal stakeholders, including Analytics, Publishing, Operations, and Digital Platform teams, to enhance localization efficiency and customer experience.
• Evaluate and manage relationships with third-party localization vendors and technology providers to ensure cost-effectiveness, quality, and scalability of solutions.
• Spearhead the integration of AI-powered translation capabilities into the localization workflow, driving automation and reducing time-to-market.
• Create training programs and lead onboarding initiatives for new users of localization tools to maximize adoption and usage.
• Serve as the primary point of contact for communications regarding the status, progress, and ROI of localization tooling investments.
• Monitor and report on key performance metrics, such as localization speed, cost efficiency, and customer engagement, to assess impact and identify improvement areas.

To be successful in this role you have:

• CSM experience (does not have to be ServiceNow, could be a ServiceNow competitor product) but CSM industry experience is essential.
• 8-10 yrs of experience preferably in an Enterprise level, Saas/Paas environment preferred but not required
• Experience in a Digital Marketing organization preferred
• The ability to be nimble and adaptable to change is highly preferred
• Understand the bigger picture. Its fine being technical but you have to understand the business implications of your decisions. E.g. explain the value of what needs to happen to a VP/CIO
• Self starter and disciplined
• Work with diverse group of people to drive to a common business outcome.  We have to play the role of mediator / facilitator etc between product, sales, expert services etc
• Experience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teams
• Ability to learn technology quickly through instruction and self-training
• Ability to work in an international, fast-growing environment
• Ability to travel up to 10% of the time

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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