Senior Manager, Executive Communications, Global Field Organization

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for leading both internal and external communications for key stakeholders within our Global Field organization. Creating external thought leadership while also crafting compelling employee campaigns and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow among its vast stakeholders is vital.  

 
You’ll be responsible for creating omnichannel and audience communications that drive awareness, engagement, and activation of business priorities. You’ll also work closely with partners and stakeholders to drive internal awareness of strategic business priorities and the successful execution and adoption across the broader Global Field organization.  

 What you get to do in this role:  

• Serve as a primary comms lead within the Global Field organization  

• Curate and write external thought leadership articles, in partnership with key stakeholders  

• Develop and execute strategic integrated communications plans aligning with the Global Field organization’s strategy, company strategy, business priorities, and transformation change programs. 

• Design and produce internal visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.   

• Deliver executive-level work products including scripts, speeches, videos, and newsletters 

• Prepare executives with rehearsals, scripts, storyboards, etc., while project managing the overall communications schedules.   

• Plan and support events, including quarterly Town Halls (hybrid, virtual, and in-person).  

• Manage and support change communications across multiple departments and teams.  

• Develop employee experience programs and campaigns that highlight wins, recognize individuals and teams, and promote cultural values and behaviors.  

• Collaborate across the communications team to ensure message alignment and consistency across all audiences, including customers, partners and the larger ecosystem.  

To be successful in this role you have: 

• 10+ years corporate communications—internal communications, public relations, executive communications, or marketing experience. 

• The ability to capture an executive’s voice  

• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.  

• Excellent PPT skills a plus.  

• Experience building and executing a multi-functional communications strategy. 

• Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. 

• Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. 

• Business maturity and experience working with senior executives. 

• Ability to manage multiple communication projects simultaneously and drive strong programs, designed to drive measurable goals and business outcomes. 

• Communications experience in a global sales organizations a plus. 

• BS/BA degree required; advanced degree preferred.  

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.