Senior Manager, Software Engineering Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Sr. Manager of Build Engineering you’ll be driving the team responsible for the workflows and services used by engineers to modify, version, build, test, and package our products for delivery to customers.  You’ll be defining new workflows as products evolve, ensuring that we reduce duplication (and deviation) between product teams, and providing support to a sibling triage team as needed to troubleshoot and remediate issues when builds fail.  Your team will perform application administration (including maintenance / upgrade support) and best-practices for use of our core services (e.g. GitHub, Jenkins, and Nexus).

What you get to do in this role:   

• Lead efforts to hire, develop, and build a technically proficient build engineering team.
• Demonstrate your knowledge and experience in managing and exceeding goals for product build, workflow automation, and core application services.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Provide oversight of, and participate in, Change Management as it relates to build engineering and application maintenance.
• Own and bring to conclusion escalations by working across teams in engineering, QE, and our Developer Productivity team.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Provide leadership in after-hours on-call rotation as required.

To be successful in this role you have:

• Experience managing internal build and core service operations in a large and complex environment.
• Customer first mind set and a “Get it done” attitude are critical success factors for this role.
• Demonstrated ability to provide exceptional internal customer care and communication.
• Ability to lead change by effectively building commitment and winning support for initiatives.
• A reputation as a trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards.
• Solid technical, strategic, analytical and problem-solving skills.
• Solid communication skills, both oral and written.
   

Preferred Qualifications:

• Expertise managing a build engineering team using enterprise-scale hybrid cloud and on-prem environments.
• Experience managing, analyzing, and improving operational processes.
• Fluency in one or more of the following technologies:
  • Amazon Web Services
  • VMware
  • EKS / Kubernetes / Docker
  • Prometheus / Grafana / LogicMonitor / Splunk
  • Chef / Ansible
  • Linux (CentOS / Ubuntu / RedHat)
  • Windows (Desktop and Server)
  • MacOS

Basic Qualifications:

• 10+ years of build engineering management experience with 3+ years in a people management role is required.

MD2023
FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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