Senior Sales Manager, Mid Market

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our EMEA Mid Market Sales team, you will have a major impact on our future success by leading a team of Account Executives across the region, for one of the company’s most strategic functional groups. With collaboration and support from Sales, Product Management and the executive team, you will have an opportunity to influence significant revenue growth for ServiceNow. You will be empowered to recruit, build, and coach your team, as well as help define, develop and optimise our Inside Sales operating model and processes. 
 
What you get to do in this role: 

• Manage, recruit, coach and inspire a new high-calibre  sales team 
• Lead the team to assist with strategic account planning, territory planning and researching prospect customers. 
• Lead all operational aspects of your team to optimise sales productivity and further improve overall customer satisfaction. 
• Communicate clear goals and roles to team members, set and track KPIs and reward team efforts and accomplishments. 
• Represent the EMEA Central Sales organisation within the regional business and keep market sales leaders updated on revenue forecasts and productivity improvements. 

To be successful in this role you have:

• Demonstrable experience leading an early in career sales organisation in a high-growth technology company, preferably in the B2B, SaaS space. 
• Validated track record of consistently exceeding pipeline and revenue targets, with demonstrated pipeline forecasting skills. 
• Ability to be a thought leader on further improving internal processes. 
• Excellent stakeholder management skills. 
• Experience recruiting, coaching and managing high sales performers and building an outstanding team culture. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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