Sr. Dir., Succession Planning Center of Excellence 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are establishing a Sr. Director, Succession Planning COE role to architect and lead ServiceNow's enterprise succession strategy. This strategic position will revolutionize how we identify, develop, and advance extraordinary leaders at scale by integrating cutting-edge technology, predictive analytics, and human insights. As we continue our ambitious growth trajectory, this visionary role will be instrumental in ensuring a robust leadership pipeline that fuels ServiceNow's future. 

What you get to do in this role: 

• Lead ServiceNow's enterprise succession planning strategy, integrating AI technology and human insights to transform how we identify and develop future leaders. 

• Design and activate a future-state succession framework that leverages predictive analytics and human-centered approaches to revolutionize P5/EVP readiness. 

• Partner with senior leaders to implement innovative solutions for identifying and accelerating high-potential talent for critical roles. 

• Architect sophisticated assessment frameworks that combine quantitative insights with qualitative leadership indicators. 

• Drive pilot programs to test new succession approaches, measurement systems, and development pathways. 

• Build and maintain strategic partnerships with top leaders, ensuring strong buy-in and engagement in succession processes. 

• Lead a high-performing team while fostering cross-functional collaboration with HR Centers of Excellence, HRBPs, and business leaders. 

• Design and implement data-driven measurement systems to track succession effectiveness and leadership pipeline health. 

To be successful in this role you have:

• 12+ years of experience in succession planning, leadership development, or related field with demonstrated success scaling enterprise talent programs. 

• Proven track record of designing and implementing innovative succession frameworks in high-growth environments. 

• Deep expertise in leadership assessment methodologies and talent analytics. 

• Strong ability to influence and build credibility with senior stakeholders. 

• Experience leveraging technology and AI in talent processes. 

• Track record of translating complex talent data into actionable insights for senior leaders. 

• Demonstrated success in leading transformation initiatives and driving organizational change. 

• Strong business acumen and ability to align succession strategies with business objectives. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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