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Sr. Enterprise Account Executive

Company Description

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

  • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
  • Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
  • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
  • Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

  • 10+ years of sales experience within software OR solutions sales organization
  • Experience establishing trusted relationships with current and prospective clients and other teams
  • Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
  • Experience achieving sales targets
  • The ability to understand the "bigger picture" and our plans around IT
  • Experience promoting a customer success focus in a "win as a team" environment
  • Willingness to travel up to 50%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

Nous adoptons une approche basée sur la flexibilité et la confiance vis-à-vis de notre monde du travail distribué. Les personas de travail (flexibles, à distance ou requis au bureau) sont des catégories qui sont attribuées aux employés de ServiceNow en fonction de la nature de leur travail. Cliquez ici pour en savoir plus

Equal Opportunity Employer 

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales. 

Accommodations 

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec [email protected] pour obtenir de l’aide. 

Export Control Regulations 

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes. 

Extrait de Fortune. ©2024 Fortune Media IP Limited. Tous droits réservés. Utilisé sous licence. 

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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What You Should Know About Sr. Enterprise Account Executive, ServiceNow

Are you ready to take on the challenge as a Senior Enterprise Account Executive at ServiceNow? Located in the vibrant city of Montreal, Quebec, this role is ideal for a seasoned professional who loves engaging with clients and is eager to drive business success through innovative technology. At ServiceNow, we believe in fostering relationships with high-level executives, including CFOs, CIOs, and COOs, helping them understand how our AI-enhanced, cloud-based platform can transform their operations. As you dive into this position, you’ll develop strategic plans tailored to your territory while collaborating with a diverse team of specialists and partners. You’ll be the trusted advisor that clients turn to for guidance, using your extensive sales experience to identify their needs and provide solutions that elevate their business practices. With over a decade of sales expertise in software or solutions, you will be focusing on cultivating relationships and ensuring that your clients see the value in our offerings. You will have an opportunity to thrive in a dynamic environment where promoting a customer success mindset is key, all while enjoying a schedule that offers flexibility and travel opportunities. If you’re ready to impact not just your career, but also help shape the future of organizations globally, come join us at ServiceNow and be part of our journey to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Sr. Enterprise Account Executive Role at ServiceNow
What does a Senior Enterprise Account Executive at ServiceNow do?

As a Senior Enterprise Account Executive at ServiceNow, you will focus on generating new business sales revenue through engaging with prospective clients and developing strategic account plans. This involves building relationships with key C-suite executives and leveraging our innovative technology to address their IT challenges.

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What qualifications do I need for the Senior Enterprise Account Executive position at ServiceNow?

To qualify for the Senior Enterprise Account Executive role at ServiceNow, candidates should have over 10 years of sales experience in software or solutions sales. Proven success in establishing trusted relationships, achieving sales targets, and understanding complex business challenges is essential.

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What is the primary goal of a Senior Enterprise Account Executive at ServiceNow?

The primary goal of a Senior Enterprise Account Executive at ServiceNow is to drive new business revenue by effectively promoting our AI-enhanced, cloud-based solutions while ensuring strong and lasting relationships with C-level executives across various industries.

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Is travel required in the Senior Enterprise Account Executive role at ServiceNow?

Yes, the Senior Enterprise Account Executive position at ServiceNow requires a willingness to travel up to 50%. This travel allows you to meet prospective clients and strengthen relationships with existing ones in their respective locations.

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How does ServiceNow support the growth of its Senior Enterprise Account Executives?

ServiceNow supports the growth of its Senior Enterprise Account Executives by fostering an inclusive environment where continuous learning and professional development are prioritized. Collaboration with a broad virtual team also enhances success and encourages innovative approaches to meeting client needs.

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Can I apply for the Senior Enterprise Account Executive position at ServiceNow with non-traditional experience?

Absolutely! ServiceNow values inclusivity and welcomes candidates from diverse backgrounds. If you have unique experiences that can contribute to the team, we encourage you to apply for the Senior Enterprise Account Executive role.

Join Rise to see the full answer
What makes ServiceNow a great place to work for Senior Enterprise Account Executives?

ServiceNow is a great place for Senior Enterprise Account Executives because of its commitment to innovation, employee well-being, and flexible work personas. The collaborative atmosphere allows you to work alongside top-notch professionals while making a meaningful impact on clients' futures.

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Common Interview Questions for Sr. Enterprise Account Executive
How do you approach building relationships with C-suite executives as a Senior Enterprise Account Executive?

When addressing C-suite executives, it's crucial to establish trust and provide value upfront. Start by understanding their business challenges and goals, offering insights on how ServiceNow's solutions can specifically address those needs, and demonstrating a genuine interest in their success.

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Can you describe your experience with achieving sales targets in your previous roles?

In discussing your success with sales targets, highlight specific instances where you exceeded goals. Use data-driven examples, such as sales percentages or revenue growth, and explain the strategies you used, including networking, follow-ups, and the crafting of tailor-made proposals.

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What strategies do you use to manage your sales territory effectively?

To manage a sales territory, I employ a strategic approach that includes researching potential clients, prioritizing outreach based on potential ROI, and regularly assessing market trends to stay ahead. I also leverage CRM tools to track interactions and ensure follow-ups.

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How do you handle objections from prospective clients?

Handling objections involves active listening and empathy. I acknowledge their concerns, provide clarifying evidence or insights, and tailor my response to demonstrate how ServiceNow can specifically address those objections and contribute to their success.

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What role does collaboration play in the Senior Enterprise Account Executive position?

Collaboration is vital as a Senior Enterprise Account Executive. Working with Solutions Consultants and marketing teams ensures that we align our messaging and deliver tailored solutions. This synergy leads to more effective pitches and enhances the client experience overall.

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Describe a time you turned a difficult client relationship into a successful partnership.

Transforming a difficult client relationship often requires patience and proactive communication. Share a detailed account of a situation where you navigated challenges through understanding their needs, providing consistent support, and ultimately shifting their perception of service to a successful partnership.

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What motivates you the most in a sales environment?

In a sales environment, my primary motivation comes from solving complex problems for clients and seeing the tangible results of my efforts. Each success fuels my passion to help organizations excel and drive further innovation through our solutions.

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How do you stay informed about industry trends and competitor offerings?

Staying informed involves a multi-faceted approach, including subscribing to industry publications, participating in webinars, and networking with peers. This provides insights into competitor offerings and emerging trends, ensuring that I am always equipped to discuss relevant solutions.

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What techniques do you use to qualify leads during the sales process?

To qualify leads, I employ a combination of targeted questioning to understand their needs and budget, coupled with conducting research on their company history. This ensures that the prospects align with ServiceNow's offerings and have the potential for a successful partnership.

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Can you explain your long-term vision for your role as a Senior Enterprise Account Executive?

My long-term vision as a Senior Enterprise Account Executive is to grow within ServiceNow, eventually taking on a leadership role. I aim to not only drive sales but also mentor new team members and contribute to shaping the strategic direction of our offerings to deliver even greater client value.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 27, 2024

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