Sr Marketing Communications Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Develop, implement, and maintain efficient project management processes, including project intake, prioritization, tracking, and reporting.
• Collaborate with cross-functional teams to ensure alignment, transparency, and clear communication throughout all project phases..
• Identify and resolve any project issues or roadblocks, providing solutions and escalating when necessary.
• Conduct regular project reviews and post-mortem analyses to evaluate performance, identify areas for improvement, and implement process enhancements.
• Collaborate with cross-functional teams to create content that aligns with our brand and business objectives.
• Support partner event initiatives, including demand generation efforts to drive registration, engagement, and follow-up activities.
• Build and maintain strong relationships with internal stakeholders to understand their needs and deliver high-quality support.

To be successful in this role you have:

• Bachelor’s degree or 5+ years of experience in project management, preferably in marketing, communications, or creative services.
• Proven track record of managing multiple projects simultaneously, from initiation through completion.
• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Experience in developing and implementing processes, workflows, and tools to optimize project efficiency.
• Proficiency in project management software and tools (e.g., Asana, Trello, Monday.com, Microsoft Project).
• Strong problem-solving skills and ability to adapt to changing priorities.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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