Training Solution Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Training Solution Consultant 

ServiceNow is currently seeking a Training Solution Consultant to create value-based, long-term, holistic training and adoption plans that allow ServiceNow enterprise customers to achieve their business outcomes.    

What you get to do in this role:
 

• Be the trusted expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements. 

• Collaborate with internal and external stakeholders to design, propose, and execute enterprise customer training strategies that span the customer size and industry. 

• Work collaboratively with ServiceNow training sales representatives and to support in pre-sales opportunities by creating value-based training solutions aligned to the customer’s overall platform strategy.  

• Influence, create, and maintain training playbooks and resources, including proposal templates and training plan templates. 

• Provide leadership, guidance, and training to Training Account Executives and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer accounts. 

• Conduct formal Training Strategy Assessments for select ServiceNow accounts in collaboration with customer success squads to help customers leverage their training entitlements. 

• Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data. 

• Provide thought leadership around enterprise training best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts. 

• Curate resources and information for external and internal stakeholders by distilling complex training topics down to digestible concepts, and then clearly documenting them. 

• Be a training evangelist – present training topics and the training strategy to other ServiceNow teams to drive awareness of the value of training in customer accounts. 

• Define and test requirements for training sales tools used and drive continuous improvement of internal processes. 

• Travel up to 10-15% (worldwide) per year for occasional conferences & events.     

 Knowledge and hands on experience selling and implementing ServiceNow training solutions or similar preferred. 

• Current Certified System Administrator (CSA) or other ServiceNow certifications preferred. 

• 3-5+ years of experience in Change Management or training at an Enterprise level preferred. 

• 3-5+ years of deep experience effectively developing learning strategies for Enterprise-level organizations. 

• Strong working knowledge of MS Office applications, especially, Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals. 

• A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders. 

• Experience incorporating analysis and reporting into programs. 

• Strong executive presence and presentation skills at an Enterprise level. 

• A focus on succeeding as a team and a customer-first mindset. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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