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Services Operations Manager - Remote

About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.

We are committed to diversity as both a moral and business imperative.

About the Role

The Services Operations Manager plays a key role in ensuring that the services organization delivers a world-class experience to our customers. Our close and effective partnership with our customers has been one of the most foundational reasons for our rapid growth. In this role, you will operate as a key thought and execution leader in the services organization, taking responsibility for the tools, content, and processes that we use to ensure customers are successful. Qualified candidates will have strong customer empathy and experience operating effectively within a fast-paced and high-growth environment with a focus on continuous improvement.

What You'll Do

Drive the delivery of best practice collateral to customers and prospects
Manage the tools and scorecards that the services team uses to track customer activity and team success
Manage and administer operations around key organization success measurement indicators, including CSAT surveys
Act as the Services liaison with other partner functions (e.g. Rev Ops, Customer Marketing) to install smooth processes, tracking mechanisms, and instituting accountability across all of us; help us scale by leveraging other functions
Manage and operationalize broader Services mandated initiatives within the Services Team Members’ org, the largest org within the Services function
Manage Services Team Member participation in customer events
Design, implement and manage collateral used by the team, such as templates and email pitch kits
Drive the shared account planning model with other teams around the company, including account management, account executives, product, marketing, and legal

Your Background

6-8 years of experience designing and driving operational processes in a complex and fast-paced business environment
A proven track record of business process transformation or operational improvements at scale
Strong technical skills across a variety of tools (such as Excel, Salesforce, and other online tools) Expertise with database administration and programming is a strong plus
Strong analytical skills
Excellent communication ability

Benefits

Comprehensive medical, dental, and vision benefits

401(k) Matching

Paid parental leave

Flexible work and vacation schedules

Discounted ClassPass membership

2 volunteer days per year

Transportation benefits

Competitive compensation and stock options

Fully-stocked kitchen

Annual company-wide events

Meaningfully contribute to a compelling vision!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

Highspot Glassdoor Company Review

4.5

Highspot DE&I Review

4.3

CEO of Highspot

Robert Wahbe

Approve of CEO

By Highspot

Highspot is the sales enablement platform that increases the performance of sales teams by bridging the gap between strategy and execution. With Highspot, our customers turn initiatives into the actions that sales teams must execute and enable sal...

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