Organizational Change Management (OCM) Lead

The Organizational Change Management (OCM) Lead at Sev1Tech is responsible for developing and executing an OCM plan, facilitating communication and stakeholder engagement activities, and ensuring successful user adoption during enterprise software implementations. Key duties include crafting effective communications using platforms like Articulate 360, training stakeholders, and monitoring change resistance to enhance user experiences throughout the transition process.

To be considered for the OCM Lead position at Sev1Tech, candidates should possess a Bachelor's degree in a related field, have a minimum of 8 years of experience in implementing change management within large Department of Defense organizations, and currently hold a DoD Interim Secret clearance. Experience with stakeholder engagement and Articulate 360 is also necessary for success in this role.

The OCM Lead plays a critical role in Sev1Tech's modernization programs by ensuring that users are prepared for changes that come with new IT solutions. By implementing structured change management strategies, facilitating workshops, and crafting targeted communication strategies, the OCM Lead minimizes resistance and fosters a culture of engagement among stakeholders, which is essential for achieving program goals.

The OCM Lead at Sev1Tech will utilize various change management methodologies, such as developing OCM plans, assessing change impacts, and documenting business processes. The role will also leverage e-learning design tools like Articulate 360 to create engaging content that supports user adoption and provides ongoing support to stakeholders and leadership.

Sev1Tech fosters a supportive and collaborative company culture where the contributions of an OCM Lead are valued. Employees are encouraged to innovate and grow within their roles, participating in meaningful projects that impact federal and commercial missions. The company believes in empowerment and community service, making it an exciting place for those passionate about organizational change management.

In answering this question, emphasize the specific change management methodologies you've implemented, such as ADKAR or Kotter's 8-step model. Provide examples of how these methodologies helped you achieve successful outcomes in previous roles, particularly in large organizations.

Discuss strategies for stakeholder engagement, such as conducting impact assessments, organizing workshops, and developing tailored communication plans. Highlight the importance of transparency and continuous feedback to foster trust and collaboration throughout the transformation.

You can mention methods such as pre- and post-implementation surveys, user adoption metrics, and feedback loops to gauge the success of change initiatives. Stress the value of data-driven decisions in refining future change strategies.

Explain your approach to identifying the root causes of resistance and share examples of targeted interventions you implemented. Highlight your ability to create open dialogues, provide additional training, and address specific concerns to mitigate resistance.

Share a detailed anecdote of a change initiative where you played a lead role. Walk through the objectives, steps taken, challenges faced, and the ultimate success achieved, ensuring to quantify results where possible.

Discuss various communication techniques such as storytelling, using graphic design elements in communications, and leveraging multiple platforms to reach diverse audiences. Providing real examples can strengthen your answer.

Outline the steps you would take, such as assessing stakeholder readiness, defining communication strategies, and creating a training plan. Stress the importance of alignment with project goals and involvement of key stakeholders.

Discuss how training is critical in equipping users with the skills and confidence needed to adopt new systems successfully. Share examples of training programs you've developed or facilitated in the past.

Explain your methodology for aligning change initiatives with business objectives, such as engaging with leadership to understand key goals and creating change management plans that directly support those objectives.

Describe your proficiency with Articulate 360 and how you've utilized it to create engaging e-learning materials. Share examples of specific projects where this tool enhanced user adoption and engagement.