Job details

Bilingual Customer Support Representative (Full-Time)

Shakepay is looking for a Bilingual Customer Support Representative to join their team. The company focuses on revolutionizing financial services in Canada by making Bitcoin accessible to the public.

Skills

Bilingual in English and French
Agile problem solving
Excellent communication skills
Self-starter
Team player

Responsibilities

Diagnose issues customers are experiencing with Shakepay
Have a thorough understanding of products, features, and processes
Collaborate with team members to resolve inquiries
Investigate suspicious activity
Engage with customers directly via chat and email

Education

High school diploma or equivalent
1-2+ years of experience in a customer support role

Benefits

Competitive compensation and stock options
Health benefits from day 1
Remote-friendly work environment
Learning and development budget
20 days of vacation per year

To read the complete job description, please click on the ‘Apply’ button

Shakepay Glassdoor Company Review

3.1

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CEO of Shakepay

Jean Amiouny

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By Shakepay

Our mission is to create open access to building wealth. Shakepay allows Canadians to buy Bitcoin and pay their friends. Bitcoin is important because it enables wealth to be stored with an individual without need for a third party. Its fundament...

5 jobs

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

11-50

LOCATION