Job details

Operations Support Representative - After Hours

Company Overview

Ryan Transportation, a Shamrock brand, is a third-party logistics company specializing in freight brokerage services and managed transportation. Our services have helped companies throughout North America take control of their shipping and improve their supply chains.

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix.

Responsibilities

Ryan Transportation and Shamrock Trading Corporation are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after-hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.

Manage and respond to inbound calls and emails in all aspects of customer service
Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
Maintain records through timely and accurate system updates
Provide timely and efficient updates to Account Managers as new information arises
Utilize active listening skills to gather necessary details and anticipate potential issues
Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
Track and trace orders for each load in our system and complete all load-related paperwork
Shifts can be customized, but must be able to work the following schedule requirements:
- 3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM
Other duties as assigned

Qualifications

Demonstrated success in a proactive operations and customer service environment
Demonstrated organizational and prioritization skills to meet customer needs and communicate results
Excellent customer service and problem-solving skills
Detail orientated with analytical and technical skills
Ability to work both independently and in a team environment
Proven ability to multitask and thrive in a fast-paced environment
Effective verbal, written and interpersonal communication skills
Proficient in Microsoft Office and data entry
Demonstrated ability to meet deadlines

Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:

Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
Financial: Generous company 401(k) contributions and employee stock ownership after one year
Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center