Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Hospitality Sales Support Coordinator image - Rise Careers
Job details

Hospitality Sales Support Coordinator

Job Title

Hospitality Sales Support Coordinator

Position Overview

Joint team member of Regional Hospitality Sales & Custom Customer Service providing superior customer contact and project management results to increase sales growth as well as administrative support for the regional sales team. This position supports several Hospitality account managers including support for several strategic and annuity accounts. Our Hospitality Sales Coordinator will be assisting our account managers with the project management piece for our largest hospitality clients. They will help manage project registration in SFDC, quotes, samples, estimates, orders, claims, and reconciliations. This position will initiate and proactively be the communication piece between sales, customer service, and the customer while building and enhancing relationships and the overall experience for all.


Responsibilities:

  • Serve as the single point of contact for key local market customers and sales team for problem resolution, order processing, maintenance information, claims initiation, project initiation in SFDC, quoting, and providing timely and effective communication for superior customer management and support.

  • Manage all inquiries for key local market customers acting as a liaison for other internal departments.

  • Serve as interim TM in vacant territories by following up on projects, providing pricing and necessary information to secure orders and future business.

  • Follow up on Proforma Invoices, payments from customers required to release critical orders, and coordinate with customer and distribution to facilitate shipment in a timely manner.

  • Create new projects in SFDC

  • Send formal Quotes on projects to Customers through SFDC.

  • Support other sales support coordinators when needed

  • Order and follow up on key sample requests required for strategic sales appointments.

  • Follow up on all Orders scheduled to ship to meet a critical project timeline.

  • Distribute PDF documents to customers for product specifications, price lists, installation data, care & maintenance, warranty, etc.

  • Enter and track all Mockup requests and then coordinate follow up timelines

  • Respond to customer requests via email supporting the sales team

  • Help initiate claims in ShawNow and follow through to completion. This will include scheduling any necessary onsite inspections with the claims manager.

  • Maintain a project management listing for all open projects.

  • Email order confirmation, estimated ship date, requested ship date, and buyer's name.

  • Enter running line sample orders for carpet/LVT/resilient/Hospitality Brands

  • Continued learning in a team environment and individually


Requirements:

  • High School education or equivalent.

  • Experience: Two years' experience in a customer facing service environment.

  • Experience: salesforce.com, ShawOnlineLive

  • Must be able to use communication methods with company resources such as phone, text, email and voicemail.

  • Must communicate well both verbally and in writing.

  • Must possess good time management and organizational skills.

  • Must have a strong work ethic and work well in a team environment.

  • Must approach job responsibilities with a professional attitude.

Preferences:

  • Previous sales experience

  • Experience: Proficiency in ShawOnlineLive Order Entry/Modification

  • Experience: Proficiency in Glink/Vista

  • Experience: Proficiency in Salesforce cases

  • Experience: Proficiency in ShawNow

  • Experience: Understanding of the Hospitality & Custom Process


Competencies:

  • Build Customer Satisfaction

  • Learn and Apply

  • Manage Work

  • Communicate Effectively

  • Initiate Action


Hours: 8:00 AM – 5:00 PM

Location: Remote

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Join our dynamic remote sales team as a Bilingual Account Executive, focusing on English and Spanish-speaking markets to drive revenue and build relationships.

Photo of the Rise User
Bassett Mechanical Hybrid Madison, Wisconsin, United States
Posted 11 days ago

We are looking for a dynamic Business Development Representative to join Bassett Mechanical and help grow our client base in the HVAC industry.

Posted 10 days ago

Join Hitec Power Protection as a Channel Sales Manager and drive sales growth through a dynamic network of representatives in the power solutions sector.

Photo of the Rise User
Posted 11 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid

Lead Mastercard’s Transfer Solutions expansion in the Asia Pacific, leveraging your expertise in sales and cross-border financial services to drive growth and partnerships.

Join Runway as the Founding Sales Development Representative and help redefine how businesses plan collaboratively.

Photo of the Rise User
Posted 10 days ago

Join Fifth Third Bank as a Personal Banker II Associate and help customers with personalized banking solutions while growing your career in finance.

Photo of the Rise User
Posted 5 days ago

Take the lead as the Director of Business Development for Anduril’s Air Defense team, driving strategic growth and technological advancement in military capabilities.

Join Pierre Fabre USA as a Dermatology Sales Representative, where you will promote innovative skincare solutions to healthcare providers in a thriving dermatology market.

Photo of the Rise User
Okta Hybrid Melbourne, Australia
Posted 11 days ago
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off
Paid Volunteer Time
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Family Coverage (Insurance)
Medical Insurance
Mental Health Resources

Join Okta as a Senior Solutions Engineer to drive strategic technical solutions and ensure customer success in identity management.

Photo of the Rise User

Become a key player at AbbVie as a Specialty Representative in Fresno, where you'll make a meaningful impact in the psychiatric field.

Digital Biology Hybrid Watertown Town, Massachusetts, United States
Posted 3 days ago

Lead the charge in business development at Digital Biology, where innovation meets opportunity in the world of programmable biologics.

Photo of the Rise User
Salla Remote No location specified
Posted 10 days ago

Become a key player at Salla as a Sales and Partnership Manager, focusing on driving sales strategies and nurturing vital partnerships.

Photo of the Rise User
Posted 5 days ago

Become a vital part of Firework as a virtual sales associate, guiding customers in their purchasing journey through engaging video interactions.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries