Assistant Manager - job 1 of 2

As an Assistant Manager at Sheetz, you'll be responsible for ensuring that customer service standards are met, managing employee performance, overseeing inventory management, and sustaining cleanliness in the stores. You'll also handle customer inquiries and complaints, making sure the overall customer experience is positive and meets our hospitality standards.

To qualify for the Assistant Manager position at Sheetz, you must have a high school diploma or GED, with a two-year degree in a business-related field preferred. Additionally, having at least one year of supervisory experience in a fast food, restaurant, retail, or convenience operation will bolster your application.

Preferred experience for an Assistant Manager at Sheetz includes at least a year of supervisory experience in environments such as fast food, retail, or convenience stores. This experience showcases your ability to manage a team and deliver excellent customer service in a fast-paced setting.

Sheetz offers a robust benefits package for Assistant Managers, which includes quarterly employee bonuses based on company performance, generous paid time off (PTO), 100% paid parental leave, and a supportive 401k matching program. We also offer employee stock ownership, full medical, vision, and dental coverage, along with tuition reimbursement and snack discounts!

At Sheetz, professional development is a top priority for Assistant Managers. The company provides numerous growth opportunities, including training programs and mentorship resources to help you enhance your skills, advance your career, and contribute effectively to your team's success.

To enhance customer service as an Assistant Manager, I would focus on training my team thoroughly in hospitality and service standards, regularly conducting team meetings to share feedback, and implementing a reward system for outstanding customer service. Additionally, I would encourage open communication for staff to voice challenges regarding customer interactions.

Handling customer complaints effectively involves listening attentively to the customer's concerns, validating their feelings, and providing a prompt resolution. I would aim to address issues on the spot and follow-up with the customer to ensure satisfaction. Creating an environment where complaints can be openly discussed is key.

I have successfully led a team during peak hours by assigning specific roles tailored to individual skills and ensuring resources were well distributed. For example, during a recent busy holiday season, I implemented a clear schedule that allowed each member to shine in their responsibilities, leading to increased efficiency and customer satisfaction.

If faced with a staffing shortage, my priority would be to quickly assess and redistribute workloads while ensuring customer service standards do not falter. I’d also consider cross-training employees to pick up various roles, making our team more agile and prepared to meet customer demands during busy times.

Ensuring compliance begins with thorough training and clear communication about company policies. I would regularly revisit training sessions, provide updates on any new policies, and perform audits frequently to maintain a transparent and compliant work environment.

To improve inventory management, I would implement a systematic approach that includes regular stock audits, utilizing software for real-time inventory tracking, and training staff to monitor stock levels promptly. Engaging with suppliers to ensure timely deliveries is also key to maintaining optimal stock levels.

Maintaining team morale during challenging times requires empathy and communication. I would hold regular check-ins, offer support, and celebrate small victories to keep the team's spirits high. Creating an open dialogue where team members can express concerns also helps strengthen our collaborative culture.

In my previous role, I improved operational efficiency by streamlining the checkout process through staff training and optimizing register layouts. This change reduced customer wait times significantly and improved throughput during peak hours, leading to higher customer satisfaction and increased sales.

I find Sheetz's commitment to customer service and employee satisfaction highly appealing. The company’s values align with my own, particularly the focus on teamwork, community involvement, and continuous growth. I am excited about the opportunity to contribute positively and further enhance the customer experience.

To help my team meet performance goals, I would set clear expectations and provide consistent feedback. I believe in motivating my team through recognition for achievements, providing tailored training for skill development, and creating action plans that align daily tasks with overarching goals, fostering a shared vision for success.