Job details

Sheriff's Emergency Services Dispatcher Trainee

The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County.

Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess situations accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.

Future Salary Increases:

** July 2024 - 15.03 % increase to base pay (2.75% Across-the-Board + 12.28% Market Increases)

Please view the following video before applying.

The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year.

For more detailed information about this job classification, click here.

***Effective September 9, 2022, this hard-to-recruit position qualifies for the Employee Referral Reward Program. If a current County of San Diego employee referred you to apply for this position, please indicate the employee’s name on your job application in the space provided. ***

TO QUALIFY YOU MUST:

Be at least 18 years of age.
Possess effective oral and written communication skills in English.
Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity).
Be willing to work night shifts, holidays and weekends (24-hour facility - Premium of $.80 per hour for night shift work).

CONDITION OF EMPLOYMENT

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

APPLICATION PROCESS

STEP 1: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Please Note: Candidates who meet the minimum qualifications will be placed on a six (6) month eligible list based on the score received.

STEP 2: Candidates who are notified they have been placed on the eligible list, will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates that are notified that they are placed on the eligible list must take the CritiCall performance exam.

The CritiCall performance exam can be completed online from home and is a work-simulated computer based performance test covering the following areas:

Call summarization
Character comparison
Data entry
Cross referencing
Decision making
Prioritization
Key boarding
Probability
Map reading
Reading comprehension
Memory recall
Sentence clarity and spelling

For the CritiCall study guide, click here (Download PDF reader).

STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Orientation. Candidates may be invited to participate in the background investigation and selection interview processes listed below.

STEP 4: Candidates may be invited to participate in the comprehensive background investigation.

STEP 5: The remaining steps will include a computer voice stress analysis exam, employment interview, and psychology and medical exam.

ACCOMMODATION
Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.

The County of San Diego now participates in E-Verify. CLICK HERE (Download PDF reader) for additional information.

The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov) (Download PDF reader) as well as our commitment to serve everyone, to build a Framework for the Future that will create a County that works for all.

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.

Veteran’s Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.

Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!