Store Customer Service Specialist - job 5 of 5

Customer Service Specialists occupy an essential role in our retail operations. The main tasks of this role include understanding and addressing the needs of our customers, articulately explaining Sherwin-Williams' products, and suggesting accurate solutions. High expectations are set for prompt resolution of any customer complaints, client satisfaction, staying updated with product features, and adhering to the store's strict sales targets.Sherwin-Williams strongly believes in varied paths to success and promotes careers that evolve with you. Our doors are open for individuals from all walks of life. We provide everyone with opportunities to explore, innovate and drive us forward. We highly value the unique talents hailing from diverse backgrounds and lifestyles. We encourage applications from all qualified individuals, including those with disabilities and protected veterans.As an employee-centric company, we aim to assist our workforce and their families in leading healthier, smarter and happier lives. We have formulated a wide array of top-notch benefits tailored for you, ranging from healthcare and retirement plans to benefits affecting your daily commute and overall well-being. For more details about these benefits, refer to http://www.myswbenefits.com/ under the "Candidates" section.The compensation package will be decided based on numerous factors, ensuring equity and reward for individual skills, experience, and qualifications. The wage and other monetary details are completely up-to-date on the date of this post. The organization reserves the right to address these details at any moment, as required by law.Sherwin-Williams stands as an equal opportunity employer and insists on an inclusive and diverse working environment. We greatly value our diverse talent pool and offer equal opportunities for all applicants without any discrimination.Primary Responsibilities:- Ensure high levels of customer satisfaction via excellent sales service- Engage with customers, both in person and over the phone- Establish trustful relationships with customers- Process sales transactions accurately and consistently- Achieve sales targets on a monthly, quarterly, and yearly basis- Maintain organized work order files and formulas- Tint and mix products to customer specifications- Restock shelves and set up displays- Maintain the store equipment- Assist in making deliveries, when necessary- Remain updated with the product offerings and discuss available options- Comply with company's inventory control procedures- Suggest ways to enhance salesMinimum Requirements:- Must be at least eighteen (18) years old- Must have authorized status to work without needing sponsorship for employment- Must be capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally- Availability for work for all scheduled hours, which may include evenings and weekendsPreferred requirements:- A valid, unrestricted Driver’s License- A High School diploma or GED- At least one (1) year of experience in delivery, retail, or customer service- Previous experience in selling paint and related products- Prior experience with tinting and mixing equipment- Multilingual abilities, especially Spanish proficiency.