Staff Infrastructure Engineer, in San Diego, Dallas or DC (R2975)

Shield AI is seeking a Senior Infrastructure Engineer who will ensure that the company remains a leader in the development of applied artificial intelligence. The Senior Infrastructure Engineer will be primarily responsible will be responsible for the engineering, deployment, provisioning, and maintenance of such systems, ensuring continual innovation across our multiple main and remote office environments located throughout the United States and abroad internationally. Additionally, this position will support and establish any necessary workloads hosted either in the organization’s private or public cloud environments. Limited travel may be required to various Shield AI locations.

• Systems Engineering:
• Serve as a senior resource on the IT Cloud & Infrastructure team to develop solutions for complex requirements and issue resolution.
• Oversee the day-to-day management and optimization of on-premises and cloud-based infrastructure (e.g., AWS, Azure).
• Configure and assist in the advanced design and administration of Active Directory environments and modern workplace solutions via Microsoft 365
• Perform capacity planning for virtual machine environments, its systems, and the management of new solutions dependent upon that footprint.
• Responsible for security and performance monitoring of infrastructure, recommending enhancements where necessary.
• Implement and operate server, storage, and backup infrastructure systems and related disaster recovery processes
• Responsible for vulnerability remediation and resolution efforts across various infrastructure systems.
• Author and produce the necessary documentation for engineered and maintained systems along with associated processes which supporting teams can leverage.
• Demonstrate a willingness to learn and work with unfamiliar network and machine operating systems with the desire to leverage automation tasks for repeatable tasks.
• Manage and facilitate the progress of assigned technical IT-related projects and taskings.
• Lead and participate in Agile methodologies and sound engineering principles.
• Research, recommend, and develop innovative solutions.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Provide escalated support for operational issues possibly during and after normal business hours for systems, Kubernetes AI infrastructure, and the datacenters hosting those.
• Analyze, troubleshoot and resolve system hardware, software, and networking issues.
• Possess the capacity to participate in on-call, emergency, or maintenance roles

• Assist with applying OS patches and upgrades on a regular basis, and upgrades of administrative tools and utilities.
• Upgrade and configure system software that supports the company’s infrastructure and its application services per operational need
• Perform system maintenance to network devices, storage arrays, and servers during approved maintenance windows.
• Assist in performing ongoing performance tuning, hardware upgrades, and systems optimization as required.
• Participate and assist in disaster recovery planning, testing, and execution to meet compliance requirements.
• Maintain and administer systems and software licensing as needed.
• Maintain and draft operational, configuration, and other procedures and documentation.

• Bachelor’s degree in a technical discipline, or at least 8 years of experience plus an engineer level certification, such as a VCP, Azure/AWS Solutions Architect, or another similar level certification.
• 8 years’ experience supporting applications and systems in a production environment, preferably for a software and/or manufacturing development company.
• Advanced and in-depth experience and concepts of Microsoft Windows Server administration, Azure and Active Directory environments
• Advanced and in-depth experience along with the fundamental understanding of at least one type of virtualization platform (i.e. VMware, Hyper-V, KVM, etc.).
• Advanced and in-depth experience along with the fundamental understanding of at least one type of Storage Operating System (i.e. NetApp, Dell EMC, Pure Storage)
• Proven engineering experience with deploying and maintaining workloads in public cloud (i.e. Azure, AWS)
• Experience with deployment and systems administration of at least one type of Linux distribution (i.e. RHEL, Ubuntu)
• Improve operational efficiencies by implementing Infrastructure as Code (IaC) solutions (e.g., Terraform, Ansible).
• Automate repetitive tasks using scripting languages such as PowerShell, Python, or Bash.
• Fundamental understanding of the OSI model and network communication layers.
• Ability to work independently to accomplish assigned tasks.
• Proven organizational and multi-tasking skills.
• Effective verbal and written communication skills. Project Management skills, process oriented with attention to detail.
• Comfortable performing in a process-oriented and change-controlled working atmosphere.
• Solution-oriented, constructive approach to problem-solving.
• As a senior resource, he or she will be expected to lead and mentor teammates and be able to present topics to a non-technical audience.
• Based in San Diego, CA, Dallas, TX or alternatively, Washington D.C.

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