Sr. Program Specialist - Digital Retailing and Tools

• Support the DR and Tools programs with client satisfaction and program profitability top of mind 
• Support projects from beginning to final delivery to client across all lines of business within the program 
• Provide direction to internal Shift Digital teams (field consultants, delivery, and dealer support) based on client needs 
• Manage project scope and client expectations and develop contingency plans with the support of the Director 
• Manage project status including milestone tracking, budget, allocation, and open issues with the support of the Director 
• Proactively support QA activities on program solutions to be delivered to the client 
• Provide in-depth analytical analysis of performance of products and services using tools provided 
• Work effectively within the team to prioritize client requests and product requirements including current customer/prospect needs and long-term product roadmap needs 
• Manage requirement gathering, project plans, project development and delivery of new features or functions with the support of the Director 
• Support the roll out of opportunities for growth and/or new programs  
• Manage dealer billing, effectively coordinating with billing teams, external vendor teams, dealer support, and dealers. 
• Effectively contribute to regular status meetings with client on relevant program topics, including day-to-day tactics and longer-term objectives 

• Proactive self-starter with effective time management skills 
• Project management skills necessary to manage various and numerous projects while tracking progress against KPIs and time to completion 
• Strong understanding of dealer website tools, such as digital retailing, with demonstrated experience
• Understanding of the digital space, associated analytics, and delivery of technology solutions 
• Comfortable speaking with/in front of dealers, clients and Regional Reps  
• Detail oriented and self-motivated 
• Communication and interpersonal skills necessary to actively promote a cooperative team environment and positive client relationship 
• Desire to own success of projects 
• Strong analytical and data skills 
• Expertise in Microsoft Office Suite (Word, PowerPoint, Excel)
• 3 years of experience in Digital Marketing 
• Automotive experience is preferred 
• Understanding of Shift Digital product set is preferred 

At Shift, many factors are taken into account when determining a reasonable compensation range for any given role. Some of these factors include, but are not limited to: skillset, location, years of experience, licenses, certifications, and business/organizational needs. The following compensation range is specific to New York City, Colorado, Nevada, California, and Washington residents only. While we do provide an estimated salary range, it is not typical for an individual to be hired near the top range for their role. A reasonable estimate for this role is: $65,000 - $80,000. A summary of the benefits offer for the role is available at https://www.shiftdigital.com/company/Careers.