Job details

Shift Managers for All Shifts

TURNPIKE SHIFT MANAGER

Purpose

To define all of the requirements, authority, responsibility and physical demands of a Mascot Petroleum Division of Sunoco R&M Company Turnpike Shift Manager. The Turnpike Shift Manager is responsible for providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning & maintenance, safety and security, and other general duties as assigned. This is an hourly non-exempt (full or part-time) position reporting directly to the Turnpike or General Manager.

Policy

Principle Job Duties

Responsibilities include the following: (Other duties may be assigned.)

Providing excellent customer service
Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-09)
Assist in the training/development of new hires; act as employee mentor
Properly collect attendant cash and credit drops; properly reconcile shifts
Ensure bank deposits are made at the direction of management
Count inventory and prepare for incoming/outgoing Turnpike Shift Manager
Complete all Shift Inspection Checklists and Road Van Checklists
Properly and safely handle road service calls; perform bay repairs
Handle a worker’s injury
Handle a potential gas/diesel runout
Process Comdata and related alternative payments
Reconcile the change safe
Ability to assume general control of shift at the delegation of management
Reacting to and reporting customer complaints tactfully and promptly
Following Company policy and procedure and all laws governing beverage and tobacco sales
Following all credit card, money order and check cashing policies
Following all Company policies related to safety & security and EEO
Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
Preparing required accident/incident reports; immediately reporting such activity to management
Reporting to work on time and when needed; adjusting work schedule as requested by management; working flexible hours and performing as a team member
Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
Following proper cash handling procedures in accordance with Company policy
Cleaning shelves, drives, dispensers, rest rooms, store interior and other designated areas
Building and taking down displays
Pricing, stocking, rotating and counting merchandise
Assisting management in maintaining building, equipment and grounds

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Essential functions are fundamental job duties that an employee must be willing and able to

perform with or without a reasonable accommodation. Reasonable accommodations may be made

to enable individuals with disabilities to perform essential functions.

Must have a valid driver’s license at time of hire into this position. Employees are subject to motor vehicle checks in accordance with Company policy.

Education and Experience

High school diploma or general education degree (GED) is preferred, or equivalent experience. Previous customer service experience desired; basic computer skills requried.

Language Skills

Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before customers and employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.

Disclaimer

The list of requirements, duties, qualifications is not exhaustive but is merely the most accurate for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).'
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Benefits offered: