Salesforce Platform Architect

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

The Salesforce Architect will work with the Director, Salesforce Platform and Salesforce administration team in support of all Salesforce-related tasks. This role must excel at designing scalable Salesforce architectures and have a strategic vision for integrating CRM solutions into the broader organization framework  The Salesforce Architect must be able to identify, design, build, test and deploy solutions related to Salesforce, as well as related applications and systems. They will be the subject matter expert of all things Salesforce, and must have the skills to reverse engineer a project to give the business what they truly need.  This role will be responsible for mentoring, promoting architectural principles, and leading initiatives that align Salesforce solutions with business objectives. The work that they will be responsible for completing will drive innovation and process improvements across the organization.

Where you'll work

This is a remote role.

What you'll be doing

• Act as technical subject matter expert in discussions with stakeholders, keeping best practices and company objectives in mind.

• Create and maintain documentation on architectural principles being implemented.

• Provide leadership in all phases of a project, including but not limited to requirements gathering, solution design, system build, solution deployment and user training.

• Build and manage multiple project plans and schedules.

• Mentor Salesforce Administrators, guiding them in problem-solving and technical excellence.

• Troubleshoot, resolve and track Salesforce end-user issues. 

• Create and manage objects, fields, flows, Apex Classes and Triggers, Lightning Components and documentation to support ongoing initiatives. 

• Perform other related duties as assigned.

What you'll need

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field 

• 8-10 years in Salesforce technical experience across multiple Clouds- Sales, Service, Experience, etc. 

• 3-5 years of experience in a technical lead position 

• Data Architect and Platform App Builder certified preferred 

• Additional Certifications highly desirable (MuleSoft, Platform Developer I, Advanced Admin, CompTIA etc.) 

• Experience with MuleSoft and Anypoint Studio highly desired 

• Experience with Salesforce Voice highly desired.

• Proven ability to work creatively and analytically in a problem-solving scenario 

• Technical scope requirements gathering skills 

• Ability to communicate clearly and effectively in both verbal and written formats on a technical and business level depending on audience 

• High-level of interpersonal & customer service skills 

• Strong organizational skills and ability to manage multiple projects simultaneously

Perks of working for Shiftkey

• Inclusive and collaborative work environment

• Comprehensive health, vision, and dental coverage

• Benefits effective as of first day

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs 

• 100% 401(k) employer match up to 6%

• Paid parental leave

• Investment in your wellness: access to mental health support

#LI-Remote #LI-JM1

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com