Sales Development Representative - Italy (m/f/x)

As a Sales Development Representative at Shiftmove, your key responsibilities include making daily cold calls to mid-sized companies across Italy, identifying new prospects, and developing tailored outreach strategies. You'll be utilizing various communication channels such as email, LinkedIn, and personalized video messages while researching prospects to address their pain points effectively. Additionally, maintaining accurate customer information in Salesforce and qualifying new leads for scheduling demo meetings with Account Executives are crucial parts of your role.

To qualify for the Sales Development Representative position at Shiftmove, candidates should ideally possess some sales experience or have worked in customer-facing roles in a B2B setting. Proficiency in Italian (C1-C2) and English (B2) is required. We seek individuals who are energetic, resilient, and eager to learn from feedback. Strong communication skills and a genuine interest in understanding customer needs will also help you excel in this role.

At Shiftmove, the career growth potential for a Sales Development Representative is significant. You’ll find clear pathways to progress into more advanced roles such as Senior SDR or Account Executive, especially as you achieve and exceed your performance quotas. Our focus on personal development through training, coaching, and comprehensive onboarding only enhances your ability to advance within the company as you contribute to our success.

Joining Shiftmove as a Sales Development Representative comes with exceptional onboarding and training programs. We believe in equipping our team with real skills rather than merely providing scripts. You'll be supported by in-house resources and external coaches who will guide you through meaningful sales conversations and strategies, ensuring that you stay equipped with new techniques and insights throughout your career.

Sales Development Representatives at Shiftmove benefit from a range of perks designed to support well-being and personal growth. From uncapped commission structures and fair targets to an annual learning budget of €2000, there's lots to gain. Our team enjoys regular company events, weekly team lunches, and workation opportunities. Furthermore, we offer extensive mental and physical well-being benefits, ensuring a supportive and enriching environment. Don't forget, you also get 30 vacation days plus a paid Mental Health Day!

When responding to questions about making cold calls, emphasize your research process, understanding the prospect's pain points, and how you tailor your pitch accordingly. Mention any strategies you use to overcome objections and keep a positive outlook even when faced with challenges.

In answering this question, detail your methods for organizing tasks, such as using CRM tools to track interactions and scheduling follow-ups. Explain how you prioritize based on potential value, lead engagement, and urgency while remaining adaptable to new opportunities.

Discuss a multi-channel strategy that includes calls, emails, LinkedIn interactions, and providing tailored content. Highlight how you adapt your messaging based on the prospect's needs and pains whilst keeping communication engaging and informative.

Share your personal strategies, such as setting small, attainable goals, celebrating minor victories, or maintaining a growth mindset. Highlight how you view setbacks as opportunities for growth and how you seek feedback to improve continually.

Prepare to share a specific situation detailing the challenges faced, the actions taken, and the results achieved. Make sure to focus on your individual contribution and what you learned from the experience, showcasing skills relevant to your future role at Shiftmove.

Highlight your approach to listening actively to the client's concerns, validating their feelings, and responding thoughtfully. Share any techniques you've used to reframe objections positively and guide potential clients back toward an understanding of the products' value.

To answer this question effectively, research Shiftmove’s offerings ahead of time. Discuss your understanding of fleet management software, the specific pain points it addresses for companies, and how it enhances operational efficiency and cost optimization for potential clients.

Express your enthusiasm for the role and the company, mentioning the values that resonate with you, such as a commitment to growth, innovative solutions, and a collaborative team culture. Share your desire to make a real impact within the expanding market in Italy.

Focus on your ability to assess the audience quickly and adjust your tone, language, and messaging to align with their preferences. Highlight examples where you’ve successfully communicated across different roles and sectors, improving engagement and response rates.

Discuss your approach of asking qualifying questions to uncover pain points, actively listening to responses, and conducting thorough research beforehand. Stress your curiosity and how it leads you to deeper insights about potential clients, which ultimately enhances your outreach efforts.