Shogun is on a mission to empower brands to create exceptional ecommerce experiences, and in the process, build the best remote company.
Since being in the Winter 2018 batch of Y-Combinator, we've seen tremendous growth while intentionally creating a culture where people from all backgrounds belong. Our company and products are informed by diverse perspectives from the best talent around the world. We are fully remote, have no offices, and are looking for team members who are excited to work remotely.
We closed our Series A and B in 2020, and after raising a $67.5M Series C in 2021, we are scaling faster than ever. Some of our investors include Insight Partners, Initialized Capital, Accel, VMG Partners, and Y Combinator.
Location: For this position, we are looking for candidates located in the United States or Canada.
Department: Customer Success
Reports To: Sr. Director of Product
As the Head of Customer Success at Shogun, you will be responsible for pioneering and leading our customer success team and strategies, ensuring that our clients receive exceptional service and support. Your role is critical in driving customer satisfaction, retention, advocacy, and account expansion which are key to our company's growth and success. We’re looking for a “player coach” who leads by example as they build out our Customer Success strategy and team.
We know the confidence gap and imposter syndrome can get in the way of meeting potential Shogies. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements. We are committed to building a diverse, inclusive, and equitable workplace where everyone feels like they belong. We encourage you to apply if you feel this role is a good fit for you, and we look forward to hearing from you!
Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.
At this time Shogun does not use AI to make recruiting or hiring decisions.
Please refer to the position specific location requirements listed under the location section of the job description as we are interested in every qualified candidate who is eligible to work in the mentioned location(s) without requiring employment visa sponsorship.
Shogun, a fully remote and rapidly scaling ecommerce platform, aims to enhance online brand experiences while aspiring to be the top remote workplace, fueled by diverse global perspectives and significant funding through Series C.
24 jobsSubscribe to Rise newsletter