Head of Social & Digital Marketing

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

As the Head of Social & Digital Marketing, you will be responsible for leading and managing a team to develop, execute and rollout comprehensive media and content strategies across the ShopBack group. You will play a pivotal role in driving brand awareness, customer acquisition, and engagement through paid advertising, content marketing, social media, and influencer partnerships. You are someone who is experienced in ad automation and streamlining operations.

• Develop and implement regional online marketing and social media strategies to drive brand awareness, customer acquisition, and engagement across various channels and platforms.
• Lead a team of around 4 - 7 marketing professionals, providing guidance, mentorship, and support to ensure the successful execution of marketing initiatives.
• Oversee the planning, execution, and optimization of paid advertising campaigns across digital channels, including PPC, display advertising, and social media advertising.
• Develop and manage the content marketing strategy, including content creation, distribution, and promotion, to attract and engage target audiences.
• Drive the framework for social media strategy, including content calendar planning, community management, and influencer partnerships, to enhance brand visibility and engagement.
• Monitor and analyze campaign performance metrics, including ROI, engagement metrics, and conversion rates, to optimize strategies and tactics for maximum impact.
• Stay up-to-date with industry trends, emerging technologies, and best practices in online marketing and social media to drive continuous improvement and innovation.
• Collaborate cross-functionally with commercial, product and engineering to align marketing efforts with business objectives and ensure a seamless customer experience.
• Provide regular performance updates and reports to senior leadership, highlighting key insights, achievements, and opportunities for growth.

• Bachelor’s degree in marketing, business administration, or related field; MBA or advanced degree preferred.
• At least 8 - 12 years of experience in online marketing, social media management, or related roles, with demonstrated success in developing and executing comprehensive marketing strategies.
• Proven experience in managing and leading a team, with strong leadership, communication, and interpersonal skills.
• Deep understanding of digital marketing channels and platforms, including paid advertising, content marketing, social media, and influencer marketing.
• Strong analytical skills with the ability to interpret data, analyze performance metrics, and make data-driven decisions. Must demonstrate an understanding of data schemas, attribution modelling and data integrations.
• Creative thinker with a passion for innovation and staying ahead of industry trends and best practices.
• Excellent project management skills with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.
• Experience working in the loyalty and rewards industry or related sectors is a plus.

Join our team and experience a startup culture with the safety net of an established business foundation. Only apply if you have a growth mindset - we have lofty ambitions and we’re looking for movers and shakers to help us catapult ShopBack onto the world stage.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)