Job details
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Director, Customer Success
Shopmonkey is looking for a seasoned Director of Customer Success to lead a team in driving adoption, retention, and expansion opportunities across various customer segments. This hybrid role requires leadership, innovation, and strategic planning to shape the trajectory of the Customer Success Department.
Skills
- High growth experience
- Customer Success domain expertise
- Management experience
- Vertical SaaS and automotive industry knowledge
- Data-driven decision-making
- Outstanding communication skills
Responsibilities
- Lead a team of Customer Success Managers supporting customers from SMBs to Enterprises
- Set and achieve KPIs focused on engagement, retention, and customer satisfaction
- Collaborate with cross-functional teams and stakeholders
- Develop and execute strategic plans for Customer Success
- Define and report on customer account health metrics
- Build and nurture strong relationships with Enterprise customers
- Develop processes and content for the Customer Success team
Benefits
- Medical, dental, vision, and life insurance benefits
- Short term and long term disability
- Employee assistance program
- Generous parental leave
- 401(k) plan
- Flexible time off policy
- Matching donations for charitable organizations
- Personal and professional development opportunities
- Inclusive and diverse work environment
To read the complete job description, please click on the âApplyâ button
Shopmonkey Glassdoor Company Review
Ashot Iskandarian
4.2
Shopmonkey DE&I Review
3.8
CEO of Shopmonkey
Approve of CEO
By
Shopmonkey
We exist to help every shop thrive by equipping them with software to run, understand, and grow their businesses.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time-Off
401K Matching
Social Gatherings
Flex-Friendly
Conferences Stipend
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$147,000/yr - $200,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 17, 2024
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