Shopmonkey is looking for a seasoned Director of Customer Success to lead a team in driving adoption, retention, and expansion opportunities across various customer segments. This hybrid role requires leadership, innovation, and strategic planning to shape the trajectory of the Customer Success Department.
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Skills
High growth experience
Customer Success domain expertise
Management experience
Vertical SaaS and automotive industry knowledge
Data-driven decision-making
Outstanding communication skills
Responsibilities
Lead a team of Customer Success Managers supporting customers from SMBs to Enterprises
Set and achieve KPIs focused on engagement, retention, and customer satisfaction
Collaborate with cross-functional teams and stakeholders
Develop and execute strategic plans for Customer Success
Define and report on customer account health metrics
Build and nurture strong relationships with Enterprise customers
Develop processes and content for the Customer Success team
Benefits
Medical, dental, vision, and life insurance benefits
Short term and long term disability
Employee assistance program
Generous parental leave
401(k) plan
Flexible time off policy
Matching donations for charitable organizations
Personal and professional development opportunities
Inclusive and diverse work environment
To read the complete job description, please click on the ‘Apply’ button