Job details

Manager, Client Strategy

New York, NY

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ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place.

Additionally, ShopMy has attracted the attention of today’s most popular talent- These creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions.

ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators.

About the role...

Client Strategy Managers are key partners to ShopMy's clients (brands), supporting day-to-day management and overall client satisfaction. The retention of our brands is at the forefront of ShopMy's focus, and will play a crucial role in our growth, scale and success. To be successful in this role, you must not only be organized, engaged, detail-oriented, and well-versed in how to advise on affiliate marketing programs... you need to be able to elevate our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Managers, Client Strategy are self-starters and able to act with limited guidance in a fast-paced environment.

Roles and responsibilities…

Create a relationship as a deeply trusted advisor with brand executives (many in the luxury fashion and beauty sector)
Partner with our sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data backed suggestions
Identify and create solutions for day-to-day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts, timeliness is key
Escalate product feedback to our engineering team and founders when appropriate
Strategically bring conversations "up a level" to make sure we're not losing opportunities to surprise & delight brands

Our non-negotiables….

5+ years’ experience in account management, preferably with large or luxury accounts
Bachelor’s Degree
SaaS Customer Success experience
Demonstrated experience exceeding customer expectations and delivering excellent client experience
Natural ability to upsell and retain clients
Clear track record of providing elevated and elite client experiences
Ability to connect the dots to offer service, strategies and solutions proactively

Additional skills and attributes we’re hoping to find…

Remote startup experience
Deep passion and understanding of the creator economy
Ability to execute under tight deadlines and urgent requests
Familiarity with Hubspot

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$90,000 - $130,000 USD

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as: