Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Embedded GSOC Supervisor (Second Shift) image - Rise Careers
Job details

Embedded GSOC Supervisor (Second Shift)

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

  • Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
  • Excellent written and spoken English
  • Clarity of thought and analytical flair
  • Strong, demonstrable interest in security and intelligence
  • The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
  • Excellent attention to detail

Benefits and remuneration:

  • Medical/Dental/Vision
  • Long Term/Short Term Disability
  • Basic Life and AD&D Insurance
  • 401(k) up to 5% matching
  • PTO: 10 days accrued per year and 4 personal days each year
  • Sick: 5 sick days front loaded every year

Job Description

About the Role

We are looking for an experienced Global Security Operations Center (GSOC) Supervisor to join our team, working on-site, embedded within our client's rapidly evolving GSOC team. You will lead a team of Operators who are responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. You will ensure that all operations are conducted in line with established policies and procedures and meet the client’s standards. 

You will work in a 24/7 environment monitoring various information systems, CCTV feeds, and alarm systems. You will work with Operators to respond to security incidents which may impact the client’s people, products, property, or brand image. These can include (but are not limited to) extreme weather conditions, political instability, crime, terrorism, or technical failures.

This is a full-time on-site role working second shift (2pm - 10pm)  

Responsibilities

  • ​Draft, review, and distribute stakeholder notifications
  • Triage and manage incidents that cause business disruptions
  • Develop and mentor Operators through coaching, providing feedback, and managing conflict
  • Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager
  • Work with the Operations Manager to identify process and quality improvements
  • Represent the GSOC in incident response meetings with stakeholders
  • Facilitate “tabletop” and drill exercises whilst on shift for continuous Operator training
  • Receive pass-down information from other shifts, and conduct shift briefings to provide updates, assignments, training, and contractual compliance
  • Provide back-up support and on-call functions as needed
  • Assess service statistics and prepare detailed reports on findings
  • Respond to escalated customer service issues in a timely manner
  • Collaborate with multiple departments to propose and implement solutions to customer challenges

Requirements 

  • Bachelor’s Degree in Criminology, Political Science, Business Management, Criminal Justice, Communications, Sociology, or other related degree
  • Experience managing or leading others (this can include line management, training, or general mentoring)
  • Excellent written and verbal communication skills
  • Experience conducting research or analysis
  • Ability to multitask in a fast-paced, at times stressed work environment
  • A dependable team player with business maturity, enthusiasm, and a positive attitude
  • Comfortable with a high-tech work environment and willing to learn new tools and innovations
  • Self-motivated, curious, and knowledgeable about the news and current events
  • Strong analytical skills
  • Strong motivation to grow and develop as a security and/or intelligence professional
  • Process-oriented, with an understanding of the role of people in facilitating the best customer experience

Nice to have 

  • Knowledge of security systems for access control and alarm monitoring
  • Knowledge of mass employee notification systems
  • Previous experience managing teams in a corporate security, government, or military setting
  • Experience managing a team of at least five people

Additional Information

Interview process: 

  • Initial call with our Talent Acquisition team member
  • Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
  • Panel interview with some of the team members and hiring managers at Sibylline
  • Meet and greet with the client 

The remuneration for this role is negotiable for the right candidate, dependent on qualifications, skills and experience.  The salary range for this role is between $70,000 - $90,000. This is a full-time on-site role working the Second Shift (2 pm - 10.45 pm EST).

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Embedded GSOC Supervisor (Second Shift), Sibylline Ltd

At Sibylline, we're excited to announce the opening for an Embedded Global Security Operations Center (GSOC) Supervisor for our second shift team in Arlington, Virginia. We're a leading consultancy in the security sector, and since 2010, we've been dedicated to providing top-notch risk analysis and consultancy services to businesses, governments, and NGOs. As the GSOC Supervisor, you’ll be at the heart of our operations, leading a dynamic team of Operators who are responsible for everything from access control and alarm monitoring to incident management. Your role is vital in ensuring that our client’s security protocols are not just followed but excelled, meeting the highest standards. Imagine being responsible for monitoring critical information systems and responding to incidents that could affect the client’s people and assets. You'll be conducting shift briefings, developing your team through mentorship, and collaborating across departments to provide the best solutions to customer challenges. If you possess a Bachelor’s degree in a relevant field and have experience leading teams, this is a fantastic opportunity to immerse yourself in a fast-paced, exciting environment where your skills will contribute significantly to our mission. Join Sibylline, where you can build your professional profile while working alongside industry experts and contributing to meaningful security operations. We prioritize personal and professional growth for our employees, so if you’re looking for a career with ample progression opportunities, this is your chance to shine!

Frequently Asked Questions (FAQs) for Embedded GSOC Supervisor (Second Shift) Role at Sibylline Ltd
What are the responsibilities of an Embedded GSOC Supervisor at Sibylline?

As an Embedded GSOC Supervisor at Sibylline, you'll oversee a team of Operators and ensure that security operations meet established policies and the client's standards. Your key responsibilities include triaging incidents, managing quality control, drafting stakeholder notifications, and facilitating continuous training for your team. You’ll play a critical role in incident management, chasing improvements, and working closely with the Operations Manager to enhance efficiency.

Join Rise to see the full answer
What qualifications are required for the Embedded GSOC Supervisor role at Sibylline?

Candidates for the Embedded GSOC Supervisor position at Sibylline should possess a Bachelor’s degree in Criminology, Political Science, Business Management, Criminal Justice, Sociology, or similar fields. Additionally, previous experience in managing or mentoring teams is essential, alongside excellent communication skills and the ability to operate in high-pressure environments.

Join Rise to see the full answer
What is the work environment like for the Embedded GSOC Supervisor at Sibylline?

The work environment for the Embedded GSOC Supervisor at Sibylline is engaging and fast-paced, as the role requires direct involvement in a 24/7 security operations setting. You'll be monitoring various systems, handling incidents, and making quick decisions while leading your team on second shift. Our focus is on collaboration, and you’ll often work alongside multiple departments to address client challenges.

Join Rise to see the full answer
How does Sibylline support the professional growth of its Embedded GSOC Supervisors?

Sibylline is committed to the professional development of its employees, including Embedded GSOC Supervisors. We offer various opportunities for training and mentorship, encouraging you to grow your skills in security and intelligence. You will also receive continuous feedback and support from management, helping you build your profile as a well-regarded analyst in the industry.

Join Rise to see the full answer
What are the expected career progression opportunities for an Embedded GSOC Supervisor at Sibylline?

As an Embedded GSOC Supervisor at Sibylline, you can look forward to significant career progression opportunities. With hard work and dedication, you could advance to higher managerial roles within the GSOC or other departments, oversee larger teams, or even specialize in specific areas of security and intelligence based on your interests and skills.

Join Rise to see the full answer
Common Interview Questions for Embedded GSOC Supervisor (Second Shift)
Can you describe your experience in managing teams, particularly in security operations?

Highlight specific examples of past team management experiences, focusing on your ability to lead, mentor, and resolve conflicts. Detail how you foster a supportive environment while ensuring efficiency and adherence to policies.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced security environment?

Discuss your strategies for task prioritization, such as creating a list of urgent versus important tasks and your approach to executing them under pressure. Illustrate this with an example from a previous role.

Join Rise to see the full answer
What methods do you use to ensure effective communication within your team?

Emphasize the importance of regular briefings and debriefings, utilizing technology for updates, and fostering an open-door policy for team members to voice concerns or ideas. Provide an instance where effective communication led to better team performance.

Join Rise to see the full answer
Describe a challenging incident you managed and the outcome.

Select a specific incident where you performed key roles in management and resolution. Detail the steps you took, the challenges faced, and the positive outcome due to your decision-making skills.

Join Rise to see the full answer
What experience do you have with security systems for access control or alarm monitoring?

If applicable, mention specific systems you are familiar with and how you've used them in your previous roles. If you don't have direct experience, you may discuss your willingness to learn new technologies and systems.

Join Rise to see the full answer
How would you handle escalated customer service issues?

Outline a structured approach to resolving customer service issues, including listening to the concern, assessing the situation, communicating clearly with the customer, and implementing a solution. Share a relevant experience where you successfully managed a similar situation.

Join Rise to see the full answer
How do you stay updated on current events that impact security and intelligence?

Discuss the various resources you utilize, like news outlets, industry publications, webinars, and security forums to stay informed. Share how this knowledge has been beneficial in your past roles.

Join Rise to see the full answer
Can you explain the importance of quality control in security operations?

Discuss how quality control ensures that operations function smoothly, maintains high standards, and enhances client satisfaction. Provide an example of how you've implemented quality control measures in a previous role.

Join Rise to see the full answer
What strategies do you use to mentor and develop your team within a GSOC?

Highlight your approach to team mentorship, focusing on providing regular feedback, identifying skills gaps, and facilitating professional development opportunities. Mention the positive impacts seen from these strategies.

Join Rise to see the full answer
Why do you want to work at Sibylline as an Embedded GSOC Supervisor?

Tailor this response to showcase your alignment with Sibylline’s values, your excitement about contributing to their mission in the security sector, and how your skills uniquely suit the company's needs.

Join Rise to see the full answer

Since 2010 we have supported businesses, governments and NGOs through the provision of high quality risk analysis and due diligence services. We do not believe in one-size-fits-all solutions. Instead, our global source network, professional intell...

5 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 18, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!