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Embedded GSOC Supervisor (Second Shift)

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

  • Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
  • Excellent written and spoken English
  • Clarity of thought and analytical flair
  • Strong, demonstrable interest in security and intelligence
  • The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
  • Excellent attention to detail

​Our Benefits include:

  • Medical/Dental/Vision
  • Long Term/Short Term Disability
  • Basic Life and AD&D Insurance
  • 401(k) up to 5% matching
  • PTO: 10 days accrued per year and 4 personal days each year
  • Sick: 5 sick days front loaded every year

Job Description

About the Role (This is a Second Shift position)

Sibylline is looking for experienced Global Security Operations Center (GSOC) Supervisorsto join our team, working on-site, embedded within our clients rapidly evolving GSOC. Based in Seattle, WA, the Supervisor will lead a team of Operators who are responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. The GSOC Supervisor ensures that all operations are conducted in line with established policies and procedures and meet the client’s standards. This position is under the direction of the Operations Manager.

​Supervisors will work in a 24/7 environment monitoring various information systems, CCTV feeds, and alarm systems. The GSOC uses a variety of tools, ranging from access control and alarm monitoring systems to various business intelligence sources, open source media, and in-house tools. Supervisors will work with their Operators to respond to security incidents which may impact the client’s people, products, property, or brand image. These can include (but are not limited to) extreme weather conditions, political instability, crime, terrorism, or technical failures.​

Duties and Responsibilities

Essential Functions

  • Draft, review, and distribute stakeholder notifications
  • Triage and manage incidents that cause business disruptions
  • Develop and mentor Operators through coaching, providing feedback, and managing conflict
  • Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager
  • Work with the Operations Manager to identify process and quality improvements
  • Represent the GSOC in incident response meetings with stakeholders
  • Facilitate “tabletop” and drill exercises whilst on shift for continuous Operator training
  • Receive pass-down information from other shifts, and conduct shift briefings to provide updates, assignments, training, and contractual compliance
  • Provide back-up support and on-call functions as needed
  • Assess service statistics and prepare detailed reports on findings
  • Respond to escalated customer service issues in a timely manner
  • Collaborate with multiple departments to propose and implement solutions to customer challenges

Qualifications

Skills, Experience and Qualifications

Minimum

  • Bachelor’s Degree in Criminology, Political Science, Business Management, Criminal Justice, Communications, Sociology, or other related degree
  • Experience managing or leading others (this can include line management, training, or general mentoring)
  • Excellent written and verbal communication skills
  • Experience conducting research or analysis
  • Ability to multitask in a fast paced, at times stressed work environment
  • A dependable team player with business maturity, enthusiasm, and a positive attitude
  • Comfortable with a high-tech work environment and willing to learn new tools and innovations
  • Self-motivated, curious, and knowledgeable about the news and current events
  • Strong analytical skills
  • Strong motivation to grow and develop as a security and/or intelligence professional
  • Process oriented, with the understanding of the role of people in facilitating the best customer experience

Preferred

  • Knowledge of security systems for access control and alarm monitoring
  • Knowledge of mass employee notification systems
  • Previous experience managing teams in a corporate security, government, or military setting
  • Experience managing a team of at least five people

Additional Information

Next Steps

Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability.  Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted virtually. 

​The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience.  The salary range for this position is $77,969 - $90,000.

​Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.

Average salary estimate

$83984.5 / YEARLY (est.)
min
max
$77969K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Embedded GSOC Supervisor (Second Shift), Sibylline Ltd

Imagine being at the forefront of security operations in an innovative and rapidly evolving team! As an Embedded GSOC Supervisor at Sibylline in Seattle, you'll be leading a dedicated group of Operators responsible for ensuring access control, incident management, and effective communication with stakeholders. Your expertise will guide the team through high-pressure environments while maintaining a positive culture focused on learning and improvement. You'll utilize various high-tech tools and systems, including alarm monitoring and CCTV feeds, to manage incidents that may impact client operations, such as extreme weather or security threats. This second-shift position lets you dive deep into mentoring your team, overseeing quality control, and developing new procedures alongside the Operations Manager. At Sibylline, your contributions will be valued as you help shape the future of security intelligence, while enjoying a range of benefits, including competitive pay, medical coverage, and opportunities for career growth. If you’re self-motivated and a natural leader with a passion for security, this role could be your next exciting challenge!

Frequently Asked Questions (FAQs) for Embedded GSOC Supervisor (Second Shift) Role at Sibylline Ltd
What are the responsibilities of an Embedded GSOC Supervisor at Sibylline?

As an Embedded GSOC Supervisor at Sibylline, you'll lead a team of Operators in the Global Security Operations Center, managing access control, alarm monitoring, and incident response. You'll draft stakeholder notifications, oversee training, and suggest process improvements, ensuring that operations align with company policies and client standards.

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What qualifications are required for the Embedded GSOC Supervisor position at Sibylline?

To qualify as an Embedded GSOC Supervisor at Sibylline, candidates should hold a Bachelor's Degree in fields such as Criminology, Political Science, or Business Management. Experience in managing or leading teams and strong analytical and communication skills are essential to succeed in this role.

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What does a typical day look like for an Embedded GSOC Supervisor at Sibylline?

A typical day for an Embedded GSOC Supervisor at Sibylline involves leading a team in monitoring various security systems, managing incidents that can disrupt business, and conducting shift briefings. You'll also facilitate training exercises and provide ongoing feedback to your team to ensure high standards are maintained.

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What benefits does Sibylline offer for the Embedded GSOC Supervisor role?

Sibylline offers a comprehensive benefits package for the Embedded GSOC Supervisor role, including medical, dental, and vision coverage. Employees also enjoy a retirement plan with matching contributions, generous PTO, and sick leave, fostering a supportive work environment.

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What growth opportunities are available for an Embedded GSOC Supervisor at Sibylline?

At Sibylline, Embedded GSOC Supervisors have fantastic opportunities for career progression. As part of a fast-growing company, you can take on challenging projects and roles, develop as an analyst, and expand your professional network within the security industry.

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Common Interview Questions for Embedded GSOC Supervisor (Second Shift)
How do you handle high-pressure situations as an Embedded GSOC Supervisor?

Demonstrating calmness under pressure is essential in a GSOC environment. During interviews, emphasize your experience in managing crises, your decision-making process under stress, and examples of how you effectively communicated with your team to resolve issues timely.

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Can you describe your leadership style and how it applies to the role of Embedded GSOC Supervisor?

Your leadership style is key in shaping team dynamics. Discuss how you promote collaboration, encourage feedback, mentor team members, and adapt your approach based on the team’s needs, ensuring everyone feels valued and empowered in their roles.

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What experience do you have with security systems relevant to the GSOC Supervisor position?

Reflect on your familiarity with access control systems, alarm monitoring, and experience with business intelligence tools. Highlight specific instances where you utilized these systems to solve security problems or improve operational efficiency.

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How would you perform quality control and oversight in the GSOC?

Explain your approach to quality control by discussing metrics you would monitor, review processes you would implement, and how you would actively seek feedback from your team to ensure operational excellence and adherence to standards.

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What strategies would you use to develop and mentor your team of GSOC Operators?

Illustrate your commitment to team development by outlining strategies like regular feedback sessions, performance reviews, conflict resolution methods, and how you would tailor coaching to meet individual team member needs.

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Can you share an example of how you managed a security incident in a GSOC environment?

Share a specific case where you took charge of an incident, detailing your thought process, the actions you implemented, and the outcomes achieved. Discuss the importance of clear communication and documentation during the response.

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How do you keep yourself updated on current events that might impact security operations?

Describe your methods for staying informed about the latest security trends and threats, such as following reputable news sources, participating in industry forums, and networking with colleagues in the security field.

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What qualities do you believe are essential for a successful GSOC Supervisor at Sibylline?

Discuss key qualities like strong analytical skills, excellent verbal and written communication, leadership abilities, and the capacity to remain composed under pressure. Provide examples of how these traits positively impacted your previous roles.

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How do you collaborate with other departments to handle customer challenges?

Explain your collaborative approach by illustrating how you would engage with different departments, including communication strategies and examples of joint problem-solving efforts to enhance the overall customer experience.

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What are your long-term career goals as an Embedded GSOC Supervisor?

Share your aspirations to grow within the security sector, possibly aiming for higher management roles or specializing in certain aspects of security operations. Highlight how the position at Sibylline aligns with your career trajectory.

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Since 2010 we have supported businesses, governments and NGOs through the provision of high quality risk analysis and due diligence services. We do not believe in one-size-fits-all solutions. Instead, our global source network, professional intell...

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Full-time, on-site
DATE POSTED
December 18, 2024

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