Employee Experience Specialist

Job Title: Employee Experience Specialist

Department: People Department

Location: Remote. This position requires an ability to travel.

Reports To: Director of Employee Experience

Supervises:  None

Context: At the Sierra Club, we believe in the power of interdependence and togetherness. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.

Scope: As a member of the People Team, the Employee Experience Specialist will play an integral role in supporting all aspects of the employee lifecycle, including recruiting and onboarding, learning and development, employee engagement, communication, data analysis, employee recognition, and wellness initiatives. Collaborating closely with People Team leadership, this role will lead the administration for our Learning Management System (LMS), and will contribute to the delivery of training programs, including co-managing training events. Additionally, the Employee Experience Specialist will support recruitment efforts, assist in the implementation of recruitment strategies, and facilitate the administration of employee onboarding programs. The Employee Experience Specialist will also support engagement strategies, including conducting surveys, and analyzing feedback to drive continuous improvement. This individual will administer employee recognition programs, support wellness programming, and champion Belonging, Dignity, Justice & Joy (BDJJ) initiatives to foster a culture of respect and reciprocity.

• Manage the Learning Management System (LMS): Serve as the primary administrator for Sierra Club's LMS (Campfire Learning), overseeing access, troubleshooting, and training support for users and administrators. Liaise between training content creators and the IT team to address technical issues and enhance user experience. Deliver regular reports on training activity and key performance indicators.
• Learning and Development: Support the Learning & Development Manager in the delivery of training programs and initiatives, including assisting in the development of learning materials and resources. Support the coordination of training events, including equipment procurement, room reservations, and facilities requests, coordinating training sessions and workshops as needed.
• Recruiting & Onboarding: Collaborate with the Recruiter to support recruitment efforts, including job postings, candidate screening, and interview coordination. Assist in the implementation of recruitment strategies to attract top talent. Provide facilitation, project support, and administration of New Employee Orientation programs and processes. Partner with relevant teams, including Recruiting, IT, Facilities, and leadership, to proactively address new hire issues. Co-design and maintain onboarding materials, including new hire welcome kits and training resources. 
• Employee Engagement: Support the development and implementation of engagement strategies and events to enhance employee satisfaction and retention. Lead the new hire and exit survey process to document trends impacting employee engagement and retention. Coordinate quarterly and annual employee engagement surveys, analyze feedback, and activate action items. Collect feedback from employees to identify areas for improvement and implement engagement initiatives. 
• Communication and Feedback Channels: Establish effective communication channels and methods to keep associates informed about company updates, training, performance, policies, and events. Manage and curate content for Campfire Community (Sierra Club’s intranet), ensuring information is accurate, up-to-date, and relevant to employees. Collaborate with the Internal Communications team to create and share communications around new hire announcements, employee experience events, surveys, programs, and initiatives.
• Data Analysis and Continuous Improvement: Analyze employee experience data, including trends in existing onboarding and exit interview data, to identify areas for improvement. Conduct stay and exit interviews and analyze data to identify trends and opportunities for improvement. Utilize data analytics and employee feedback mechanisms to track and measure the effectiveness of employee experience and engagement initiatives.
• Employee Recognition and Wellness: Administer employee recognition programs and handle merchandise distribution, including annual staff gifts, as well as other ongoing recognition initiatives. Support the development and co-design of wellness initiatives and coordinate wellness activities, events, and workshops to promote employee well-being.
• Culture and BDJJ Initiatives: Act as a champion for Belonging, Dignity, Justice & Joy initiatives, promoting a culture of belonging and respect within the organization. Plan and co-organize BDJJ retreat events, team-building activities, and other initiatives to strengthen employee connections and sense of belonging. Partner with Affinity Group leaders to support the organization of heritage activities, events, and workshops.

• Recruiting and Onboarding Expertise: Experience in supporting recruitment efforts, including job postings, candidate screening, and interview coordination. Strong facilitation skills and project support experience in administering new employee onboarding programs.
• Learning and Development Support: Previous experience supporting Learning & Development initiatives, including facilitation and course design. Some experience in administration of learning management systems or other HRIS. 
• Data Analysis and Continuous Improvement: Proficiency in analyzing data, including trends in existing data, to identify areas for improvement. Strong data analytics skills to track and measure the effectiveness of employee experience and engagement initiatives and drive continuous improvement efforts.
• Employee Recognition and Wellness Experience: Experience in event planning and or scheduling of group events, such as in person and or virtual workshops. Familiarity with supporting the development and co-design of wellness initiatives and coordinating wellness activities, events, and workshops to promote employee well-being.
• Time, Self & Team Management: Focuses on enhancing efficiency, continually seeking opportunities to streamline processes. Efficiently manages workflows through prioritization and multitasking, ensuring deadlines are met while keeping stakeholders informed. Demonstrates thoroughness and attention to detail.
• Excellent Communication Skills: Proficient in written, oral, and presentation communication, facilitating effective dissemination of information across various audiences.
• Cultural Promotion and BDJJ Initiatives: Experience supporting Affinity Groups and planning events, team-building activities, and other initiatives to strengthen employee connections. 
• Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
• Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.

To Apply

The Sierra Club provides equal employment and advancement opportunities to all staff members. Employment decisions are based on merit, qualifications, lived experience and skills. The Sierra Club does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, immigration status, socioeconomic status, ancestry, age, size, sex, sexual orientation, gender, gender identity, familial status, veteran status, disability, AIDS/HIV status, medical condition, prior conviction, arrest history, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, or any other characteristic protected by law.

The Sierra Club values applicants who are people that identify as Black, Indigenous, and other minoritized groups; women; queer, transgender, gender non-conforming, and gender fluid people.

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