Manager, Customer Success Strategy & Operations

Manager of Customer Success Strategy & Operations role with a focus on driving customer retention and growth.

Skills

Deep knowledge of Customer Success processes and metrics
Experience in high growth B2B SaaS startup environment
Strong desire to use data to solve complex problems
Excellent communication and collaboration skills
Bachelor’s degree in business or computer science, MBA preferred

Responsibilities

Developing and executing vision and strategies for customer retention and growth
Identifying opportunities for process improvement
Maintaining and improving tooling, analytics, and reporting frameworks
Leading territory planning and customer segmentation
Communicating with senior leadership and providing insights and recommendations

Education

Bachelor’s degree in business or computer science
MBA preferred

Benefits

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for new parents
401k options
Commuter and FSA benefits
Lunch Program
Dog friendly office

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Mike Palmer

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By Sigma Computing

Sigma Computing is a fast-growing startup offering a cloud-native analytics and business intelligence platform that enables business teams to break free from the confines of the dashboard, explore data, and make better, faster decisions.

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