The Solutions Consultant engages customers post-sale and provides guidance, insights and enablement to help them effectively implement their use case and meet their business objectives. The goals of the Solutions Consultant are to provide product recommendations and configurations, provide technical and business use expertise for our application and both native and non-native integrations, ensure proactive communication to clients and internal staff, and translate simple to complex business requirements from the customer to a solution that meets those needs with Sign In Solutions (SIS). The Solutions Consultant drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.
This is a pivotal role in that the successful and accelerated onboarding of our customers is critical to their success. The Solutions Consultant is often the face of SIS and is typically the customers’ first experience with the product and company. Passion for customers, professional maturity, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role.
This is a hybrid role ( 3x/week in the office) based in St Petersburg, FL.
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
Screening call with Hiring Manager
Formal interview with Hiring Manager
Knowledge interview with members of the team
Culture meeting with other members outside of the Customer Success Department
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
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