HVAC Service Technician - Veterans Encouraged to Apply!

Join a Legacy of Excellence as a Residential HVAC Service Technician with Gary & Sons!

Are you looking to bring your HVAC skills to a company where quality and customer satisfaction come first?

At Gary & Sons, we’re more than just a business – we’re a two-generation family of experts committed to keeping homes comfortable throughout the DuBois and Falls Creek, PA area. Known for friendly service and a thorough approach to every job, we’ve built a trusted reputation as the go-to HVAC company within a 50-mile radius. Due to our growth and the increased demand in our services, we’re seeking a Residential HVAC Service Technician to join our team and continue our tradition of five-star customer service.

In this role, you’ll conduct comprehensive assessments of HVAC equipment, present repair and replacement options, and ensure every customer is fully informed and satisfied. With ongoing training opportunities at our on-site facility, Gary & Sons offers you the tools to succeed and grow, both technically and professionally.

If you have a Universal EPA certification, at least three years of experience, and a passion for delivering top-tier service, we’d love to talk to you about joining our team!

Apply today!

In exchange for your skillset and commitment, we offer:

- Company vehicle, gas card, cell phone, and tablet

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Tool account

- Safety shoe reimbursement

- Family & friends discounts on services

- Yearly Performance Reviews

Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.

• Provides heating and cooling service, repairs, and maintenance. This includes HVAC, heat pumps, ducted systems, boilers, etc.
• Communicates all information to the office by opening/closing jobs in electronic scheduling system to include but not limited to, job arrival, job completion, follow up notes/summary of work completed, etc.
• Obtains the customer’s approval for work and obtains payment on-site as appropriate.
• Maintains clean, neat vehicles and job sites and projects a clean, well-groomed professional appearance always.
• Assumes responsibility for trucks, diagnostic tools, and uniforms.
• Serves as a teacher and leads by example to apprentices on the job site.
• Attends group meetings and training, as needed. Participates in monthly and special company meetings, as appropriate.
• Uses good judgment and self-control in areas wherein the company entrusts him/her to maintain company and customer confidentiality.
• Establish a sound positive work relationship with all members of the Gary & Sons team. Must be able to listen and implement all suggested feedback received.

• Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Gary & Sons’ defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Gary & Sons’ service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

• Prior heating and/or cooling experience in a residential capacity.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.
• Education and Experience:
• High School diploma or GED
• Minimum of three years field experience and formal training, as well as EPA certification.
• Valid, clean driver’s license.
• Professional set of tools.
• Physical ability to perform all requirements associated with this position.