Job details

SMB Customer Success Manager Singapore (Greater China Region)

Similarweb is a leading digital intelligence platform assisting global customers in enhancing their digital strategies. They are seeking an SMB Customer Success Manager for the Greater China Region to deepen client relationships and drive engagement with their data-driven solutions.

Skills

Digital marketing expertise
Client relationship management
Analytical and consulting skills
Strong presentation abilities
Team collaboration

Responsibilities

Serve as the primary contact for account users, identifying pain points and defining success.
Onboard and train clients on Similarweb's product offerings.
Build and manage long-term customer relationships.
Identify churn risks and implement retention measures.
Support upsell opportunities during the customer lifecycle.
Develop subject matter expertise in Similarweb solutions.

Education

Bachelor's degree in a related field preferable

Benefits

Competitive compensation packages
Regular team outings
Career development resources
Emphasis on community and inclusivity

To read the complete job description, please click on the ‘Apply’ button

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By SimilarWeb

Similarweb's mission is to empower its customers to win online. Our technology provides digital market intelligence for every website and mobile app, so you can understand, track and grow your market share.Come be part of the team that's disruptin...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE