Job details

Monitoring Experience Supervisor- Overnight Shift

SimpliSafe is a high-tech home security company focused on protecting homes and ensuring customer safety through an innovative and collaborative environment. They are looking for a Monitoring Experience Supervisor to lead teams providing essential monitoring services.

Skills

Team leadership
Customer service
Performance monitoring
Conflict resolution
Time management

Responsibilities

Set team goals aligned with company objectives
Monitor team performance and provide constructive feedback
Build strong communication and relationships with team members
Handle escalated calls and assist in emergency dispatch
Conduct coaching sessions and performance reviews
Prepare team performance reports and recommend improvements

Education

High school diploma or equivalent
Relevant certifications in monitoring or safety protocols preferred

Benefits

Career development opportunities
Supportive work culture
Health benefits
Flexible working conditions

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SimpliSafe Glassdoor Company Review

3.7

SimpliSafe DE&I Review

No rating

CEO of SimpliSafe

Christian Cerda

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By SimpliSafe

SimpliSafe is an American home security company based in Boston, Massachusetts. The company is committed to producing and selling professional home security systems and monitoring services.

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