Personal Lines Service Advisor

Personal Lines Service Advisor

We’re SimplyIOA, an InsureTech company based out of Lake Mary, FL backed by one of the nation's largest insurance brokers, Insurance Office of America. In partnership with some of the most respected and trusted insurance providers, such as Progressive, Safeco, Travelers, and Nationwide, SimplyIOA is the nation’s first fully-integrated comparison, quote and buy platform. The industry‐leading technology, underpinned by sophisticated data science and machine learning, allows consumers to compare providers, receive quotes and buy an insurance policy online within 3 minutes.

 At SimplyIOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the SimplyIOA team you truly become a partner in our shared success.

Personal Lines Service Advisor essential functions include:

• Actively seeks to identify IOA business opportunities related to the daily service activities. Tracks policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate timely renewals.
• Monitors expiration and AR reports and notifies managers of critical dates.
• Participates in new business and policy renewal process.
• Creates and distributes client invoicing for any new business, renewals, or premium bearing transactions, and collects outstanding balances due.
• Assists with facilitation of client claims processes as needed.
• Maintains frequent and transparent communication with supervisor regarding any obstacles and issues affecting ability to meet performance expectations and seeks, accepts, and implements performance coaching.
• Acts as back up for teammates as needed, covering for others in their absence and ensuring overall team service excellence.
• Delivers excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
• Continually seeks to improve individual and team performance, including identifying, communicating and adopting best practices
• Lives and champions IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership
• Other duties as assigned 

Qualified candidates will have:

• 20-44 or 2-20 license
• Preferred at least 2+ years of personal lines insurance experience managing books of business
• College degree desirable, high school diploma (or equivalent) required.
• Exceptional customer service skills
• Excellent multi-tasking, organizational, delegation and decision-making skills
• Outstanding verbal/written communication skills
• Ability to perform large work volumes with high degrees of accuracy
• PC proficiency, including MS Office
• Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others at all times 

Great Reasons to Work at IOA include:

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

If you're ready to take a leap forward in your career, please click below to apply.  Any candidates meeting the qualification requirements for the Personal Lines Service Advisor role will be contacted.  We’re looking forward to hearing from you!